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Tour Director

Listing for: Xanterra Travel Collection
Full Time position Listed on 2026-11-09
Job specializations:
  • Hospitality / Hotel / Catering
    Customer Service Rep, Travel Industry, Event Management & Planning
  • Customer Service/HelpDesk
    Customer Service Rep, Travel Industry, Event Management & Planning
Salary/Wage Range or Industry Benchmark: 25000 - 44000 USD Yearly USD 25000.00 44000.00 YEAR

Job Description & How to Apply Below

COMPANY SUMMARY

At Holiday Vacations, our mission is to enrich lives with valued travel experiences. We offer inclusive guided tours led by professional Tour Directors to more than 80 destinations on six continents. We travel by air, motorcoach, trains, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin, and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also owns other tour operator and cruise line brands, including VBT Bicycling Vacations, Country Walkers, and Windstar Cruises.

Overview COMPANY

SUMMARY

At Holiday Vacations, our mission is to enrich lives with valued travel experiences. We offer inclusive guided tours led by professional Tour Directors to more than 80 destinations on six continents. We travel by air, motorcoach, trains, and cruises on itineraries that bring the destination alive for our guests. We are headquartered in Eau Claire, Wisconsin, and are a subsidiary of Xanterra Travel Collection, the largest national park concessionaire in the U.S. Xanterra also owns other tour operator and cruise line brands, including VBT Bicycling Vacations, Country Walkers, and Windstar Cruises.

Position

Summary

Tour Directors are the face of Holiday Vacations and the leader on the ground for every tour. As our guests’ primary guide and point of contact from the first welcome to the final farewell, you bring each destination to life through engaging storytelling, keep every detail of the itinerary running smoothly, and solve problems as they happen: calmly, confidently, and independently.

Your care and concern directly shape the guest experience: you notice the little things, anticipate needs, offer reassurance when plans change, and help every guest feel welcomed, supported, and genuinely valued throughout the journey. You also use technology with confidence and keep timecards, expenses, and tour paperwork organized and on track - so the behind-the-scenes details stay tidy and everyone can focus on the fun.

RESIDENCY

REQUIREMENT:

Holiday Vacation Tour Directors must be domiciled in one of the following states: AR, AZ, CO, CT, FL, GA, , LA, ME, MI, MN, MO, MS, MT, NC, NH, NV, SC, SD, TN, TX, UT, VT, VA, WI.

WELCOME TO "THE HV WAY"
  • Honesty & Integrity:
    We act with honesty and accountability, building trust with every guest, partner, and teammate. We keep our promises.
  • Create Community:
    We create community by treating each other and our guests like extended family, fostering belonging, celebrating, and supporting one another.
  • Surprise & Delight:
    We go beyond expectations to create meaningful experiences. We make every effort to exceed expectations.
  • Grow Together:
    We embrace curiosity, feedback, and continuous learning, always striving to be better and do better.
  • Innovate Boldly:
    We seek fresh ideas, adapt to change, and look for ways to stay ahead in a dynamic travel landscape.
  • Protect What Matters:
    We prioritize safety and sustainability for our people, our guests, and the places we explore.
  • Celebrate the Team:
    We succeed together, value each person’s gifts and contributions, and take time to enjoy the journey along the way.
HOLIDAY VACATIONS CORE COMPETENCIES
  • Accountability:
    You own your work and your results. When things go well or go wrong, you take responsibility, fix what you can, and focus on what comes next.
  • Adaptability & Resilience:
    You handle change and tough times without giving up. You stay positive, adjust your plan when needed, and help others do the same.
  • Customer Service:
    You show care and kindness to every person you interact with. You listen, pay attention, and go the extra mile so guests and team members feel welcome and valued.
  • Initiative:
    You see…
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