Assistant Manager

Team Lead-Human Resources Outsourcing-US

Work Location

State / Region / Province

Wisconsin

Country

USA

Domain

Operations

Interest Group

IBPO USA

Company

IBPO USA

Assistant Manager Milwaukee, MI
- Remote

Job Description:

The Team Leader will manage a team supporting end-to-end recruitment coordination for a large staffing client. The role is responsible for ensuring SLA, quality and compliance performance, managing workload and team capacity, coaching team members, handling escalations, and maintaining effective communication with the client and internal stakeholders. The team supports recruiters across the country in progressing candidates through the hiring cycle, including interview scheduling, job offers, background and drug screening, candidate onboarding/start details, and payroll-related information.

• Manage daily recruitment operations and ensure SLA, quality and compliance targets are met.
• Allocate and prioritise workload based on volumes, staffing and business needs.
• Monitor process performance, identify risks and drive process improvements.
• Oversee candidate hiring activities from interview scheduling through onboarding.
• Coach and mentor team members through huddles, one-on-ones and training.
• Manage staffing, leave coverage, attrition and team engagement.
• Act as a key point of contact for client and internal stakeholders.
• Handle operational and administrative escalations.
• Ensure adherence to company/client policies, data confidentiality and process controls.
• Support audits, employee engagement initiatives and Business Continuity Planning activities.
• Share best practices and continuously improve team and process performance.

Assistant Manager Milwaukee, MI
- Remote

Job Description:

The Team Leader will manage a team supporting end-to-end recruitment coordination for a large staffing client. The role is responsible for ensuring SLA, quality and compliance performance, managing workload and team capacity, coaching team members, handling escalations, and maintaining effective communication with the client and internal stakeholders. The team supports recruiters across the country in progressing candidates through the hiring cycle, including interview scheduling, job offers, background and drug screening, candidate onboarding/start details, and payroll-related information.

• Manage daily recruitment operations and ensure SLA, quality and compliance targets are met.
• Allocate and prioritise workload based on volumes, staffing and business needs.
• Monitor process performance, identify risks and drive process improvements.
• Oversee candidate hiring activities from interview scheduling through onboarding.
• Coach and mentor team members through huddles, one-on-ones and training.
• Manage staffing, leave coverage, attrition and team engagement.
• Act as a key point of contact for client and internal stakeholders.
• Handle operational and administrative escalations.
• Ensure adherence to company/client policies, data confidentiality and process controls.
• Support audits, employee engagement initiatives and Business Continuity Planning activities.
• Share best practices and continuously improve team and process performance.

• High School Diploma or GED Equivalent
• At least 6 years of relevant work experience

• Must have excellent time management and organizational skills.
• Strong team-oriented individual.
• Excellent communication with all levels of team.
• Must have strong knowledge and experience in MS office products, minimally Outlook, Word and Excel.
• Experience in Team Leadership

Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The…