Coordinator - Business Systems; NCJTC)

Job Category Regular ManagementFVTC Worksite Appleton Main Campus Hours Per Week
40

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Job Description Summary The Business Systems Analyst serves as the lead administrator and subject matter expert for Dynamics 365 and the Microsoft Power Platform, partnering with stakeholders to identify business needs and deliver technology solutions that improve operational efficiency, data quality, and user experience. This role leads system configuration, workflow automation, reporting, testing, training, and change management activities while overseeing technology projects from requirements gathering through implementation.

The position collaborates closely with business units, IT staff, and external vendors to support system enhancements, maintain application performance, and ensure technology solutions align with organizational goals.

Job Description

Essential Functions and Responsibilities The following duties are primarily performed and are essential for this position. Employees are expected to be able to perform each of these job duties satisfactorily to be qualified for the position. Other duties may be required and assigned.

Leads discussions with department staff to identify business needs and translate them into system configurations, data structures, and automated processes within Dynamics 365 and the Power Platform.

Develops, maintains, and provides technical subject matter expertise to convey and communicate capabilities, and delivers knowledge transfer to appropriate staff for skill development.

Identifies and documents detailed requirements and translates them into technical solutions including table design, relationships, workflows, and user interface configurations.

Configures and customizes Dynamics 365, including forms, views, business rules, and user experience enhancements.

Designs, builds, and maintains automated workflows using Microsoft Power Automate to improve business processes and reduce manual effort.

Leads Project and Change Management activities for new releases.

Develops project charters/scopes of work in collaboration with key stakeholders.

Writes and maintains end-user documentation, prepares and sends communications and conducts training for any system changes, enhancements and new implementations/upgrades.

Structures and develops test plans (e.g. test objectives, test cases, test data and test scripts) for executing unit, integration, system and/or acceptance testing to ensure the technical solution meets the business requirements.

Manages acceptance testing with the business users, Information Technology staff and external vendors performing system configuration and integration testing including the functionality, performance, and fit-for-use determination to ensure original requirements are met and defined constraints are controlled.

Develops reports and dashboards for functional areas ensuring the accuracy, quality, and usability of the data through complex data analysis and best-practice data management methods.

Track and report progress on project deliverables. Work closely with project stakeholders and upper management to ensure the scope and direction of each project is on target.

Collaborates with and provides guidance to NCJTC’s Technology and Data Quality Team to ensure the technology needs of the Center are met.

Acts as liaison with Information Technology and/or outside vendors to support and lead development of relevant systems.

Performs system maintenance, including data…