Senior IT Support Analyst

At Boldt, we build more than complex projects, and we build strong relationships, great teams, and lasting impact.

Join Boldt as a Senior IT Support Analyst and become part of a collaborative, high-performing team where customer service, relationships, and continuous improvement are at the center of everything we do. In this role, you'll provide advanced support for Microsoft 365 applications, Windows environments, end-user devices, and enterprise technologies while serving as a trusted resource to employees across the organization. We're looking for a patient, customer-focused IT professional who thrives in a fast-paced support environment, enjoys solving complex technical challenges, and is committed to delivering an exceptional user experience.

Experience supporting enterprise environments or MSP operations, managing tickets from intake through resolution, and identifying opportunities to improve processes and efficiencies will set you up for success.

This is a long-term opportunity to grow your career while gaining exposure to a variety of technologies, projects, and business functions. Success in the first 6-12 months will be measured by building strong relationships, learning our systems and operations, becoming a trusted partner to end users, and contributing innovative ideas that enhance service delivery. If you are a collaborative problem solver with strong communication skills, experience supporting enterprise technologies, and a passion for continuous improvement, you'll find a rewarding career with a team that is supportive, fun, and committed to excellence.

As an employee-owner, you'll also benefit from our ESOP, comprehensive benefits package, and a culture that invests in your professional growth and long-term success.

• Our People: We create opportunities for growth, fulfillment, and reaching full potential.
• Our Customers: We exceed expectations through advocacy, problem-solving, and collaboration.
• Our Partners: We collaborate with trust and respect to drive innovation and shared success.
• Our Communities: We give back with our time, talents, and resources, elevating dignity and doing good

• Employee Owned
  :
  Your work fuels our success and your future
• Purpose‑Driven
  : ESG‑focused work aligned with strong values
• Better Together
  :
  Teamwork, trust, and shared accountability
• Safety First
  :
  Everyone home safe every day
• Career Growth
  :
  Real development through mentorship and hands‑on learning
• High‑Impact Projects
  :
  Complex work that matters
• Lead & Mentor
  :
  Learn today, lead tomorrow
• Rich Culture
  :
  What started as a carpentry shop has grown into a multi‑million‑dollar company built on relationships and craftsmanship
• High Performance
  :
  By people, strengthened through AI and technology that enhance collaboration, transparency, and results.

At Boldt, high performance starts with strong relationships. We believe the best projects are delivered by teams that trust each other, communicate openly, and take ownership from the field to the office. Our culture blends accountability with support; where learning, mentorship, and collaboration, drive results. You won’t just contribute to projects that matter; you’ll grow alongside people who are investing in your success.

Candidates whose experience or expertise substantially exceed the requirements of the role are encouraged to apply, as we may have current or future roles which may better align with experience.

• Associate degree in Information Technology, Computer Science, Information Systems, System Administration, or a related field; equivalent combinations of education and experience will be considered.
• 5+ years of progressive IT support experience in enterprise, help desk, service desk, or MSP…