Site Support Specialist

Site Support Analyst

Position Overview We are seeking a customer-focused Site Support Analyst to provide hands-on technical support for employees, executives, and visitors at a modern office location. This individual will serve as the primary onsite IT resource, providing responsive, high-quality support while ensuring end-user technology, conference rooms, collaboration tools, and workplace systems operate smoothly. This role combines Level 1 and Level 2 desktop support with hands-on Audio Visual (AV) and conference room support in a highly visible environment.

Key Responsibilities Provide onsite technical support for desktops, laptops, mobile devices, printers, peripherals, and network-connected equipment.

Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, user permissions, account access, and device connectivity.

Deliver white-glove technical support to executives and leadership, demonstrating professionalism, urgency, and discretion.

Manage user accounts, access, and permissions through Active Directory and related systems.

Perform hardware deployments, workstation setups, software installations, equipment replacements, and device troubleshooting.

Troubleshoot and maintain conference room and AV technology, including displays, cameras, microphones, speakers, and conferencing hardware.

Support collaboration platforms including Microsoft Teams, Zoom, Google Meet, Poly (Polycom), and BYOD meeting room solutions.

Assist with conference room deployments, upgrades, maintenance, standardization, and lifecycle management.

Ensure conference rooms and technology are ready for executive meetings, presentations, and company events.

Track incidents, service requests, and resolutions through Service Now.

Create and maintain technical documentation, knowledge articles, and support procedures.

Partner with infrastructure, networking, security, and collaboration teams to troubleshoot and resolve more complex technical issues.

What Were Looking For Strong desktop and end-user technical support experience.

Experience troubleshooting hardware, software, operating systems, and connectivity issues.

Working knowledge of Windows, Microsoft 365, and Active Directory.

Experience supporting conference room technology and collaboration platforms.

Strong customer service and communication skills.

Ability to work independently and serve as the primary onsite technical resource.

Professional and comfortable supporting executives and other high-visibility users.

Strong problem-solving skills with the ability to prioritize and manage multiple support needs.

Preferred Experience Level 1 and Level 2 desktop support.

Executive or white-glove IT support.

Audio Visual (AV) and conference room technology.

Microsoft Teams, Zoom, Google Meet, and Poly/Polycom.

Service Now or similar ticketing platforms.

Job Type & Location This is a Contract to Hire position based out of Appleton, WI.Pay and Benefits The pay range for this position is $25.00 - $35.00/hr individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type & Location This is a Contract to Hire position based out of Appleton, WI.Final date to receive applications

This position is anticipated to close on Oct 27, 2026.Workplace Type This is a fully onsite position in Appleton,WI.About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and…