Chief Engineer

JOB SUMMARY

The Chief Engineer directs all aspects of engineering operations including emergency programs, energy management, asset protection, preventive maintenance and repairs to equipment, structures, and grounds. Directs the Engineering staff, accounting/budgeting, asset protection, inventory control and human resources. The Chief Engineer directs all operations in alignment with the direction of the General Manager, Company, brand standards and local, state, and national regulations.

Responsible for quality service, meeting/exceeding financial goals, short- and long-term planning and day-to-day operations. Recommends the Engineering budget, business plan, capital expenditures and manages within approved plans and objectives.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

• Direct all facets of Engineering. Keep abreast of brand standards and the competition's products and strengths to continually improve revenues and profit margins while maintaining quality.
• Use business/management knowledge, applications in the industry, and experiences to provide leadership, both internally and externally, to assist the General Manager in positioning the hotel as a market leader.
• Be a coach with a positive attitude daily. Implement, manage, and comply with Company policies, practices, and programs.
• Ensure compliance with brand standards and local, state, and national regulations.
• Ensure optimal levels of quality service and hospitality are provided to guests.
• Walk the property daily to identify issues and to speak with and listen to associates.
• Ensure preventative maintenance programs are in place to protect assets and maintenance related problems are promptly and properly addressed.
• Inspect and evaluate the condition of the Engineering areas, equipment, and inventories.
• Investigate, analyze, and report on all incidents and accidents.
• In conjunction with the General Manager, coordinate activities and liaise with local and federal law enforcement agencies, fire companies and insurance agencies to resolve problems and ensure a safe environment for guests and associates.
• Generates costs comparison and solicits bid/proposals as needed.
• Submit recommendations for changes and improvements to the General Manager.
• Work collaboratively with the Corporate Office to ensure Company assets are accurately tracked.
• Direct all emergency programs including equipment maintenance and inspections, staff training, practice drills, accurate recordkeeping and compliance with all policies, procedures, codes, and regulations.
• Direct and promote an accident prevention program to minimize liabilities and related expenses. Ensure appropriate sanitary, safety, security and emergency procedures are in place, followed and comply with policies, standards, and regulations. Ensure the staff is proficient in sanitary, safety, security, and emergency procedures.
• Notify the General Manager of any potential liability and propose proper course of action to prevent the hotel from incurring any such liability. Make recommendations to the General Manager on additional safeguards as appropriate. Practice safe work habits.
• Ensure associates are properly trained in the use and maintenance of Company assets.
• Communicates with hotel department heads to become aware of maintenance needs and ensures timely response to internal requests.
• Communicates effectively both verbally and in writing to provide clear direction to staff. Assigns and instructs all direct reports in details of work. Observes performance and encourages improvement. Monitors hotel traffic and makes staffing adjustments accordingly. Supervises and reviews costs and inventory.
• Conducts disciplinary action as required for those directly supervising.
• Conduct 90 day and annual performance evaluations for the engineering staff.

GUEST SATISFACTION

• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer.
• Makes presence always known to customer.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders. Participates in the development and…