Global Program Manager, Customer Experience Center

The Global Program Manager is the Senior Director’s second-in-command and the operational backbone of the CEC. You will turn the CEC operating model into reality: the visit process, the systems that run it, the vendors that support it and the budget that funds it. Before opening, you will drive launch readiness across design, equipment, content, installation and technology. After opening, you will run a program built to deliver white-glove experiences at scale, from roughly 170 visits a year toward 300.

The Global Program Manager is the Senior Director’s second-in-command and the operational backbone of the CEC. You will turn the CEC operating model into reality: the visit process, the systems that run it, the vendors that support it and the budget that funds it. Before opening, you will drive launch readiness across design, equipment, content, installation and technology. After opening, you will run a program built to deliver white-glove experiences at scale, from roughly 170 visits a year toward 300.

This is a build role. You will design the standard work, runbooks and governance, stand up the Nexus briefing platform and its Salesforce integration, and give the CEC the data it needs to prove its commercial value.

GE Health Care is creating a 30,000-square-foot Customer Experience Center (CEC) flagship at its Waukesha campus, targeted to open in September 2027. The CEC will bring the full enterprise portfolio to life through care pathways, clinical workflows, multimodality solutions, digital and AI capabilities, software, services and lifecycle value. It is a strategic account platform, not a product showroom: a place where health system leaders experience what GE Health Care can do for their patients, clinicians and business.

The Global Program Manager is the Senior Director’s second-in-command and the operational backbone of the CEC. You will turn the CEC operating model to reality: the visit process, the systems that run it, the vendors that support it and the budget that funds it. Before opening, you will drive launch readiness across design, equipment, content, installation and technology. After opening, you will run a program built to deliver white-glove experiences at scale, from roughly 170 visits a year toward 300.

• Enterprise narrative made real. The CEC is the physical proof point for GE Health Care’s shift from product-led communications to outcomes-based, care-pathway storytelling across Advanced Imaging Solutions, Patient Care Solutions (PCS), Pharmaceuticals Diagnosis Product (PDx), Services and Software Solutions.
• Direct commercial impact. Executive briefing environments are among the highest-converting assets in B2B healthcare selling. The CEC will be measured on influenced pipeline, deal velocity, win rate and customer satisfaction.
• Built from day one. You join the founding team alongside the Senior Director, shaping how the center works before its doors open, not inheriting someone else’s playbook.
• One enterprise, one room. The CEC is one of the few places where every business unit shows up together, as one enterprise offering, in front of the customer.

• Team:
  Founding member of a CEC team of ~7 at opening, growing to 14 roles at full scale. Works closely with the Briefing Manager, Operations Manager and Content Strategy & Governance Manager.
• Budget:
  Manages day-to-day budget execution, purchase orders, invoices, forecasts and cost tracking for the CEC program.
• Key partners:
  Sales and Strategic Accounts, Segment and Product Marketing, Global Real Estate & Facilities, IT/AV, Digital and Mar Tech (Salesforce), Finance,…