Branch Manager

Description

Baldwin Supply Company has worked alongside American manufacturing since 1920, offering the stability of a century-old company with a modern, problem‑solving mindset. Our team supports a wide range of industries, from food and agriculture to packaging, mining, and infrastructure, so no two days look the same. We’re known for our strong culture, long‑tenured employees, and competitive benefits. At Baldwin, you’ll do meaningful work, build lasting relationships, and be part of a company built to last.

The Branch Manager provides tactical and strategic leadership to drive profitable branch performance. This role leads day-to‑day operations across customer service, inventory, warehouse/production workflows, deliveries, and financial controls while ensuring compliance with safety and audit requirements. The Branch Manager builds and develops a high‑performing team, champions continuous improvement, partners with Sales and Customer Service to improve customer satisfaction, and uses sound judgment to balance priorities in a fast‑paced environment.

• Recruits, interviews, hires, and trains new staff.
• Oversees the daily workload of the department.
• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

• Instill and drive Employee Engagement and company's Mission, Vision and Values through operations
• Responsible for planning/scheduling, directing, and coordinating the branch operations for a Production, Fabrication and Shipping department.
• Plan, organize, and prioritize daily, weekly, and monthly objectives based on business need, product introduction, equipment efficiency and materials.
• Ensures labor cost, equipment efficiency and material are optimized.
• Meet sales goals and growing sales
• Champion, lead and execute cost reduction/continuous improvement initiatives.
• Respond to customer inquiries, placement of orders for standard products and services, request for prices and quotations, and handle customer credits and complaints.
• Coordinate activities with internal departments, vendors and common carriers.
• Responsible for ensuring completion of Job Hazard Analysis, Near Miss Hazard and Behavioral Observations reports accurately and timely.
• Access, update and maintain detail records of accounts
• Champion Safety and ensure achievement of the branch.
• Manage, direct and supervise.
• Ensure customer satisfaction (including material specs, delivery dates) are achieved on time, at the highest level of quality.
• Work closely with Sales and Customer Service to proactively address any specification or on‑time and full delivery issues.
• With guidance, provide technical and product assistance to customers in order to generate new and repeat sales.
• Develop and maintain business relationships with current and potential new customers
• Manage sales territory
• Develop new opportunities with existing customers
• Responsible for developing action plan for revenue growth
• Travel required

• Graduation from High School. Preferred Bachelor's degree; a minimum of 5‑years of management experience in distribution, logistics, manufacturing, or warehouse operations and/or 3 years of experience in conveyor belting industry or Industrial sales preferred
• Demonstrated ability to effectively engage with and lead a team
• Effective selling strategies and techniques
• Knowledge of DOT rules and regulations
• Experience of logistics (carriers, shipping policies & procedures)
• Deliver superior customer service
• Proven ability to foster and create a collaborative team‑oriented work environment
• Proven communication and writing skills, and be proficient in…