Crisis Shelter Advocate, Overnight

Job Details

Job Location
:
Adult and Family Shelter - Appleton, WI 54911

Salary Range
: $20.00 - $21.00 Hourly

Job Shift
:
Overnight

SUMMARY: From homelessness to coming home, Pillars provides shelter, support, and solutions to address the housing needs in our community. The Crisis Housing Advocate may work in any of the Crisis Housing sites – the Adult & Family Shelter, the Adult Shelter or the Resource Center. Crisis Housing Advocates are responsible for maintaining the safety of the building and serve as the first point of contact for clients and volunteers, including walk‑ins and phone calls.

• Has passion for the mission of Pillars and displays agency values:
  Respect, Collaboration, Empowerment and Grit.
• Serves as the first point of contact for clients, volunteers and any other building visitors, including walk‑ins and phone calls.
• Completes client intake process including interviewing potential clients, completing intake documentation, assessing eligibility for wait list, conducting tours, reviewing expectations and house rules, and educating potential clients on Pillars programs and processes.
• Enters each client into HMIS and updates each file bi‑annually.
• Completes client exit process, including clients leaving both voluntarily and involuntarily. Conduct exit interviews with departing clients. Researches and completes exit process for no‑shows.
• Maintains accurate and complete electronic log sheets for all families and individuals served, including documentation of significant events. Shares log and other items with Case Managers and other staff as appropriate.
• Assists the clients to successfully complete daily activities, including dispensing medications; focuses on providing resources and education to encourage self‑sufficiency.
• Works with agency volunteers to create a positive environment; coordinates volunteer times and assigns tasks and responsibilities to volunteers as necessary.
• Prepares and serves meals as necessary; aids in food and supply inventory.
• Receives, organizes, and puts away donations.
• Collaborates with staff and community partner agencies to provide complete continuum of care services, ensures the continuation of plans and goals created with case management staff, and promotes independence of clients.
• Maintains the security of the building and clients by following established safety procedures. Educates clients with the building’s policies and rules. As needed, checks client’s personal bags to promote a safe and secure environment. Calls appropriate law enforcement agency in the event that personal or client safety is jeopardized.
• Ensures building meets organizational standards for cleanliness and safety. Ensures chore list is updated daily and the clients have completed assigned chores in a timely manner.
• Follows established admission guidelines for new and existing clients concerning rule violations. Records all admission actions according to established procedures.
• Attends staff and committee meetings as requested.
• Collaborates with other agencies as appropriate/necessary.
• Other duties as assigned.

• Confidentiality – Ability to maintain confidential information and safeguard the security of information of Pillars and our clients. Keep private information from unauthorized individuals, either within Pillars or others outside the organization.
• Building Relationships – Demonstrates exceptional relationship‑building ability with volunteers, clients and consumers, tenants, agency partners, donors and potential donors, board and committee members.
• Conflict Management – Reacts and responds to complaints and solves problems. Helps consumers and staff come to agreement and de‑escalates charged situations. Reacts quickly to assess the conflict and determine appropriate steps to resolve. Remains calm and professional during high stress situations.
• Self‑Management – Takes initiative to seek out what needs to be done; responsible for attaining goals and following guidelines/procedures with minimal supervision or direction; strong sense of accountability and pride in work. Demonstrates flexibility and the ability to adapt to changing…