Quality Assurance Specialist - CX & Calibration
Listed on 2026-10-31
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Quality Assurance - QA/QC
Quality Control - QC Analysts/Managers
Nex Rep LLC is seeking a Quality Specialist to analyze calls, emails, social media posts, and SMS contacts from independent marketplace contractors. You will identify trends and collaborate with certification and operations teams to ensure client standards are met.
You will monitor real-time or post interactions, review customer satisfaction data, and provide actionable feedback to improve quality scores. You’ll participate in calibration sessions and share detailed scoring with contractors.
We invite applications for the Quality Assurance Specialist - CX & Calibration position located in Town of King, WI, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 64.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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