Warranty Claims Specialist

## Warranty Claims Specialist Apply:
WI - Brillion:
Full time:
Posted Today:
R-04219

At Ariens Co, we build more than exceptional products – we create opportunities that impact careers. Our culture values innovative thinking, hard work and determination. We interact in teams, collaborate together and make decisions quickly.

We see growth potential in every team member, and are committed to supporting our employees with continuous training and advancement opportunities.
Our environment? We’re corporate, without being “corporate.” Whether you work at our headquarters, manufacturing facilities, or one of our global distribution businesses, you’ll always have the freedom to create and contribute.  Our company vision is “Passionate People, Astounded Customers.” Quite simply: it revolves around people      Speaking of people, you’re not just employee #1,762 to us. You’re family and your role is invaluable.

Without exceptional people, we can’t continue to produce the amazing products we're known for around the world.
Ready for the ride of your career? Then come join us. By joining our team, you'll have the opportunity to work in a rewarding workplace with a strong sense of community.#
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* Job Description:

** Ariens Co is seeking a detail-oriented and customer-focused Warranty Claims Specialist at our Brillion, WI location to support our commitment to product quality and dealer satisfaction. In this role you will evaluate and adjudicate warranty claims submitted by Ariens/Gravely dealers, ensuring compliance with warranty policies and procedures while maintaining a fair and consistent customer experience.  
** THE DAY TO DAY...*
* * Review and process warranty claims in accordance with established policies, procedures, and service level expectations
* Evaluate claim documentation, including repair descriptions, photographs, and returned parts, to validate warrantable defects and determine claim eligibility
* Verify appropriate labor and parts requests based on repair requirements and company guidelines
* Approve, adjust, reject, or return claims as necessary while providing clear rationale and communication to dealers
* Maintain labor reimbursement standards and flat-rate schedules to ensure accurate compensation and vendor bill-back opportunities
* Receive, inspect, and analyze failed components to confirm defects and identify root causes of product failures
* Partner with Engineering, Quality, Manufacturing, Product Support, and Supply Chain teams to support corrective actions and product improvements
* Serve as a primary resource for dealers regarding warranty policies, procedures, claim submissions, and best practices
* Analyze warranty data and performance trends to identify emerging quality concerns, cost reduction opportunities, and continuous improvement initiatives
* Create and maintain reports, dashboards, and presentations that communicate warranty performance and key metrics
* Support development and execution of dealer audit processes to ensure compliance with company policies and warranty requirements
* Participate in dealer visits, training activities, and cross-functional improvement projects as needed
** THE QUALIFICATIONS...*
* * Associate's degree or Bachelor's degree in Business, Engineering, Quality, Supply Chain, Technical Studies, or a related field; equivalent experience will also be considered.
* Minimum of 3 years of experience in warranty administration, customer support, technical service, quality, manufacturing, or a related field
* Strong analytical and problem-solving skills with the ability to identify trends and make data-driven recommendations
* Excellent verbal and written communication skills with the ability to build relationships across dealer and internal teams
* Strong…