General Manager Appleton, WI

Summary

Manages and assumes responsibility for all functions of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems.

Ensures compliance with all federal, state and local laws and ethical business practices.

include the following. Other duties may be assigned.

• Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John’s standards and accurately reflects the customer’s order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, trainand promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
• Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire teamis quality and customer focused;
  
  and build an atmosphere of teamwork, energy and fun.
• Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products andsales execution. Seek additional sales through traditional and nontraditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
• Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System. Develop and implement appropriate plans to resolve unfavorable trendsand enhance profits. Execute administrative and cash management duties. Plan andmanage adequate inventory levels using the restaurant’s computerized inventory system tomeet sales demands and minimize loss.
  
  Manage company’s assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.

To perform this job successfully, an individual must be able toperform each essential duty satisfactorily. The requirements listed below are representative ofthe knowledge, skill, and/or ability required. Reasonable accommodations may be made toenable individuals with disabilities to perform essential functions.

• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved,weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
• Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers; builds and maintains a customer base; delivers a high levelof customer service; searches continually for ways to increase customer satisfaction (i.e.,customer feedback).
• Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members and provides opportunities for growth.
• Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with…