Account Manager - Merchant Accounts

Join to apply for the Account Manager - Merchant Accounts role at Grubhub

Grubhub, part of Wonder Group Inc, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have fun in the process!

As an Account Manager in the SMB Merchant Network, you'll oversee a restaurant portfolio, optimizing their Grubhub account, enhancing menu pages, and boosting conversion. Your role involves cultivating restaurant relationships and driving growth.

In this role, you will build strong restaurant relationships, optimize Grubhub accounts, improve menu pages, and drive growth for SMB merchant partners.

• Develop a solid understanding of Grubhub's products and services, including their features, benefits, and value propositions.
• Assist in managing a portfolio of accounts, ensuring timely communication, and addressing basic inquiries or concerns from clients.
• Assist restaurants in attracting new diners, boosting order volume, and delivering top-quality service to their diners.
• Conduct regular check-ins with restaurant partners to gather feedback, assess satisfaction levels, and identify areas for improvement.
• Respond to restaurant inquiries, account issues, and requests or route them to appropriate company departments within turnaround time expectations.
• Maintain accurate and up-to-date records of client interactions, including notes on discussions, action items, and follow-up tasks.
• Participate in training sessions and workshops to enhance product knowledge, sales skills, and overall proficiency in account management practices.
• Proactively seek opportunities to contribute to team goals and initiatives, demonstrating a willingness to learn and grow in the role.

• Outstanding, positive attitude with passion and aptitude for working in a fast-paced and fast-growing environment
• Bachelor’s Degree or equivalent years of experience;
  High School degree/GED required
• 1-2 years of sales experience. Experience working with (or selling to) restaurant owners is a major plus. Restaurant experience is also a plus.
• Native-level fluency in English;
  Mandarin or Spanish preferred
• Strong verbal and written communication skills
• Confident making outbound calls on the phone
• Proven track record of meeting and exceeding goals
• Impeccable organizational skills; self-starter with bias towards action and problem-solving
• Strong computer skills (MS Office, Google) with ability to quickly learn new software;  or similar CRM is a plus

We reward our Sales positions with competitive pay, including uncapped commission with a base salary range that varies by location.

Arizona: $41,000 - $61,000 base; $74,000 - $111,000 OTE. The final salary offer will consider skills, education, training, credentials, and experience.

• PTO; generous time off to recharge.
• Health and Wellness: medical, dental, vision, 401k matching, employee networks and paid parental leave.
• Compensation: eligible for incentives, bonuses, commission, or RSUs (role-specific).
• Free Meals: weekly Grubhub credit to enjoy and support local restaurants.
• Social Impact:
  Grubhub Community Fund; paid time off to support causes.

Grubhub is an equal opportunity employer. We welcome diversity and evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please email  with the nature of your request and contact information.

Only inquiries concerning a request for reasonable accommodation will be responded to from this address.

If you are a resident of California and would like a copy of our CA privacy notice, please email

Entry level

Full-time

Sales and Business Development

Technology, Information and Internet