Supervisor-Direct Sales

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting‑edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.

We are looking for our next Direct Sales Supervisor to join our team. Do you love sales, leadership, and the ability to help others achieve their goals? This could be the next step in your career.

Location: Our local office is in Appleton, WI. The territory includes Appleton, surrounding areas, Green Bay, and other communities.

As a Direct Sales Supervisor you will coach and develop a team of Direct Sales Representatives to meet sales revenue targets, grow the customer base, and evaluate all aspects of consumer sales to ensure alignment with TDS’s mission and values. You will direct, supervise, train and evaluate performance, ensure day‑to‑day application of policies, grow revenues by acquiring new residential customers, and sell new products to existing customers.

• Hire, motivate and coach a sales team to meet/exceed revenue targets and performance expectations, conduct quarterly and annual performance reviews, provide day‑to‑day guidance, conduct team meetings, and handle employee issues with HR.
• Contact potential customers in person and via telephone to educate them on voice, data, and television services and obtain appointments.
• Write and submit accurate orders that comply with the sales process.
• Oversee orders from sales staff and remit them timely, abiding by the sales process.
• Manage customer accounts from initial sale through installation, perform telephone follow‑ups after install to ensure satisfaction.
• Submit weekly and monthly sales achievements to upper management.
• Meet with local satellite distributors and apartment owners to roll out TDS’s referral program.
• Maintain technical knowledge and interpersonal skills necessary for success. Other duties as assigned.

• Associate’s degree (or higher) — OR — 2+ years professional work experience.
• 2+ years outside sales experience.
• 1+ year supervisory experience.
• Valid driver’s license, willing and able to travel as needed.

• Understanding of the telecommunication industry.
• Track record of success in residential sales.
• Excellent verbal and written communication skills, persuasive ability.
• Ability to work independently, identify problems, gather data, weigh facts, consult others, and make decisions.
• Computer literacy (Excel, Word, email, internet).

We offer comprehensive benefits to support health, financial well‑being, and overall happiness.

• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• 401(k) plan
• Generous vacation & paid sick leave
• Seven paid national holidays & one floating holiday
• Paid parental leave (6 weeks after 12 months)
• Adoption & surrogacy assistance
• Employee assistance & wellness programs

Associates working 30+ hours per week have additional benefits:

• Short‑term & long‑term disability
• TDS service discounts
• Education assistance
• Paid volunteer time

At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences, and perspectives. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

The listed salary includes base pay and potential earnings from meeting sales quotas. The final offer will be based on skills, qualifications, experience, location, and role‑specific competencies.

Min: $71,500.00 – Max: $