Customer Service Representative - Inside Sales Customer Support

Job Description

Miller Electric is about building things that matter. As part of the Inside Sales Solutions team, you become an important part of how people build, repair and create to make this a better, brighter world. This role will provide a challenging and rewarding work environment where you will create a positive experience for our customers through problem solving and fulfilling their needs.

This position will be a part of our machine sales team and will also support the inside sales support initiative.

Location:

Appleton, WI.

• Facilitate the needs of our distributors, field sales team, warehouses, and divisions including but not limited to order entry, expediting, quotes, and returns
• Recommend the proper welding process and products over the phone or through email with distributors and end user customers. Should possess or be willing and able to learn welding processes, welding equipment or having an electro mechanical background
• Inside sales support, which includes processing sales‑related requests from the ITW Sales team and working with distributors on quoting, building packages, pricing, and lead times
• Manage 20+ inbound calls per day assisting distributors and the Miller sales team with product and/or account assistance
• Responsible for data entry, including but not limited to, order entry and account management
• Review and respond to time sensitive emails
• Timely back‑order review with communication regarding updates to distributors and the sales team
• Work well within the customer support team to identify improvement, projects, scheduling rotation, vacations, and share information learned from internal divisions and customers
• Will be expected to perform additional duties as needed

• Demonstrate a desire to continue to grow professionally through experiences, exposure, and focused training and/or schooling
• Must have a positive and enthusiastic attitude, while being self‑motivated, with a desire to help the customer
• CRM knowledge is preferred. Demonstrated ability to learn new software systems
• Proficiency with the Microsoft Office and Email systems such as Outlook, with a high level of comfort in moving between multiple information systems
• Ability to make sound customer‑oriented decisions in a fast‑paced environment with the ability to multi‑task
• Excellent verbal and written communication skills, with the ability to compose professional emails
• Ability to build and maintain strong relationships with internal and external customers

• Minimum of two years working in an inside sales or account management environment
• Product knowledge and basic understanding of welding features

Comprised of a market‑leading portfolio of best‑in‑class brands, the businesses of ITW Welding work together to provide premium performance delivered through a breadth of solutions encompassing welding, cutting, consumables, and accessories. ITW Welding North America represents Miller Electric Welding Equipment, Safety & Accessories, Hobart Filler Metals, and Bernard / Tregaskiss MIG Guns.

Miller Electric Mfg. LLC, is headquartered in Appleton, Wisconsin, and wholly owned by Illinois Tool Works (NYSE: ITW). The company maintains its industry leadership by setting the standard for reliability, quality and responsiveness. Our tagline, "The Power of Blue®," is inspired by the blue color of Miller equipment.

The company began with an innovation that responded to customer needs, growing from a one‑man operation in 1929, to the world’s largest manufacturer of arc welding products. Miller keeps the tradition alive by focusing on its top priority: people.

ITW Welding is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status, age, or any other characteristic protected by law.

• Generous Retirement Benefits – 401(k) match PLUS an additional retirement contribution to help you plan for the future.
• Paid Time Off – 11 paid holidays, 5 sick days, and vacation time…