Inside Sales Representative Sales Appleton, WI Closing

The Inside Sales Representative supports the National Sales Manager and field Account Managers (AMs), as assigned, in driving sales of door hardware products. This role combines prospecting, cold calling, sales support, order processing, data management, product education, and administrative assistance to ensure efficient territory coverage, accurate order handling, and strong internal and customer communication by performing the following essential duties. This position reports to the National Sales Manager.

• Serve as a key sales resource to the National Sales Manager by overseeing day-to-day sales support, territory coverage, and customer relationships.
• Provide sales coverage for open Account Manager territories and maintain customer and sales activity during extended Account Manager absences.
• Manage and coordinate quote follow up activities with the customers and Account Managers.
• Manage and develop assigned House Accounts, including identifying sales opportunities, conducting outbound sales activities, developing customer relationships, and providing order support.
• Accurately utilize our CRM to generate sales reports and extract data from our ERP (or other systems) to support Account Managers' needs.
• Partner with the Customer Service Department to manage product and sales order inquiries, delivering timely, sales-oriented responses that improve efficiency and customer experience.
• Investigate and resolve customer problems.
• Educate customers on our webstore ordering process and supply customers with discount documents and quoted prices as needed.
• Work with accounting and other internal departments to enter discounts approved by the National Sales Manager into our ERP accurately and in a timely manner.
• Process sample and display orders efficiently.
• Collaborate with the Marketing team on premium items used for door prizes and events; process approved door-prize giveaway items.
• Coordinate and deliver product education with the National Sales Manager and develop training materials and communications to strengthen product knowledge across the Account Manager team.
• Coordinate and collect data responses from the Account Manager team (e.g., product guide counts, prospect lists for email campaigns, competitive pricing information).
• Occasional sales meeting trips or other training and team building events to be determined by the National Sales Manager.
• All other duties as required.

• High School Diploma required, associate or bachelor's degree preferred.
• 1-3 years of proven inside sales experience, customer service, or related roles (door hardware, building material products, or distribution experience a plus).
• Excellent written and verbal communication skills with the ability to interact professionally with internal teams and customers.
• Ability to learn product knowledge quickly and create clear training or communication materials.
• Customer-focused mindset with a collaborative approach to supporting field sales and internal departments.
• Ability to maintain confidentiality and have a strong attention to detail and accuracy.
• Effective communication via phone, email and Teams.
• Ability to multi-task and remain organized while adapting to the needs of the organization to meet deadlines.
• Proficiency with ERP/CRM, Microsoft Suite including Word, Excel, Outlook and PowerPoint.
• Must be a team player with a positive attitude.

• While performing the duties of this job, the employee is constantly required to use hands and fingers to handle objects and controls.
• Frequently required to sit, walk, and reach with hands and arms.
• Frequently required to talk or hear.
• Occasionally lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the time

• The noise level in the work environment is low.

Occasionally-1-25% of the time; frequently 26-75% of the time; constantly=76-100% of the time

The above is not to be construed as an exhaustive statement of duties, responsibilities or requirements.