Res​/Comm Service Technician III

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications.

A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The Residential/Commercial Service Technician III responsibilities include but are not limited to customer site visits, servicing and/or installing equipment, repairing equipment, delivering salt and maintaining customer relationships.

The Residential/Commercial Service Technician III must have the ability to work on their own with little direct supervision, have great organizational skills, and be mechanically minded.

• Complete installation of point of entry and point of use of water treatment equipment
• Adhere to local, state, and national codes / regulations
• Complete maintenance and repairs on residential water treatment equipment
• Deliver salt to both residential and commercial customers
• Record appointment data for every service call
• Utilize interpersonal skills to communicate professionally at all levels with customers and within the company
• Communicate with management, sales and customer service to resolve customer complaints
• Maintain service vehicle inventory
• Adhere to company safety and vehicle practices
• Take in salt deliveries and unload into the warehouse via forklift
• Basic shop duties such as cleaning and building maintenance
• Perform any other activities as needed or as directed
• On call technician, as required

• High School Degree required. Associate's degree in a technical related field preferred
• Minimum of 3-4 years related work experience
• Insurable driving record
• Ability to lift 50 lbs unassisted by equipment
• Ability to utilize equipment to move up to 100 lbs consistently throughout the day
• Successful completion of pre‑employment screenings, including DOT requirements
• Work in a variety of environments and temperatures (crawl spaces, attics, etc.)
• HVAC/Plumbing/Mechanical related experience a plus
• Proficiency with computers and programs, specifically Microsoft Office software
• Proficient customer service experience
• Ability to work independently and as a team to meet deadlines and goals

High School Diploma or GED in Related Field

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company‑sponsored life insurance, retirement security savings plan, short‑ and long‑term disability programs and tuition assistance.

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In developing this job description, care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.