Res​/Comm Service Technician III

About A.O. Smith

A.O. Smith is a global leader applying innovative technologies and energy‑efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications.

A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

The Residential/Commercial Service Technician III performs customer site visits to service, install, and repair equipment, deliver salt, and maintain customer relationships. The role requires independent work with minimal supervision and strong organizational and mechanical skills.

• Complete installation of point‑of‑entry and point‑of‑use water treatment equipment.
• Adhere to local, state, and national codes and regulations.
• Conduct maintenance and repairs on residential water treatment equipment.
• Deliver salt to both residential and commercial customers.
• Record appointment data for every service call.
• Communicate professionally with customers and internally with management, sales, and customer service to resolve complaints.
• Maintain service vehicle inventory and adhere to company safety and vehicle practices.
• Take in salt deliveries and unload into the warehouse via forklift.
• Perform basic shop duties such as cleaning and building maintenance.
• Execute any other activities as needed or directed.
• Serve as on‑call technician when required.

• High School Diploma or GED required;
  Associate’s degree in a technical‑related field preferred.
• Minimum of 3–4 years of related work experience.
• Insurable driving record.
• Ability to lift 50 pounds unassisted and move up to 100 pounds with equipment consistently throughout the day.
• Successful completion of pre‑employment screenings, including DOT requirements.
• Comfortable working in a variety of environments and temperatures (crawl spaces, attics, etc.).
• HVAC, plumbing, or mechanical related experience is a plus.
• Proficiency with computers and Microsoft Office software.
• Proficient customer service experience.
• Ability to work independently and as part of a team to meet deadlines and goals.

A competitive compensation package and comprehensive benefits plans, including medical and dental insurance, company‑sponsored life insurance, retirement security savings plan, short‑ and long‑term disability programs, and tuition assistance.

Appleton, WI: $55,000.00 – $85,000.00

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Pam Carter
615‑427‑8182