Child and Family Support Worker

Join to apply for the Child and Family Support Worker role at Professional Services Group, Inc.

Professional Services Group is hiring for the Family Support Worker for our Family Support and Supervised Visitation programs in Outagamie County! Are you passionate about helping individuals and families achieve their greatest potential? Do you want to make a real difference in your community? Join our team at Professional Services Group! PSG is a community-based social services organization seeking talented and compassionate professionals to support at‑risk families in Outagamie County.

The Family Support and Supervised Visitation programs work with families who are referred from the Outagamie Children, Youth, and Families units. The Family Support Worker supports families to maintain safety and de‑escalation in homes where children are at‑risk for removal due to abuse and/or neglect concerns; supports families through reunification; and arranges and transports supervised visitation to children currently placed in out‑of‑home care.

• Utilize knowledge of child development to conduct safe, positive, and interactive supervised visits with family members.
• Monitor child/family interaction during visitation and redirect families and provide feedback, as needed.
• Safely transport individuals to and from scheduled visits.
• Analyze client situations and histories to determine services required to control safety threats.
• Meet with families within the home to ensure child safety and family cooperation with the safety plan.
• Triage, assess, and, when necessary, refer families to community resources and natural supports.
• Act as a resource to evaluate and determine necessary responses in de‑escalating crisis situations with youth and families.

LOCATION: Appleton, WI. Local travel is required throughout the Outagamie County area to complete client visits within the home, with mileage reimbursement.

SCHEDULE: Full‑time 40 hours per week. Schedule will include one required evening shift per week (2:00-10:00pm) and one weekend per month.

• Be part of a passionate team dedicated to making a difference in the community!
• Mileage Reimbursement
• Work culture that values not only the health and well‑being of the clients we serve, but also our staff
• Opportunities for advancement and professional development
• Competitive benefits package, including: paid time off and company holidays; health, vision, dental, and life insurance; short‑term disability; 401k and profit sharing; pet insurance; and Employee Assistance Program (EAP)
• One of our health insurance plans is now offered with no monthly premium!

SALARY: $21.00 per hour

• Must have reliable transportation on a daily basis, a valid driver’s license, and automobile insurance.
• Must have a Bachelor’s degree in Social Work, Psychology, Criminal Justice, or related.
• One year of experience working with at-risk youth and families is preferred.

Equal Employment Opportunity/M/F/disability/protected veteran status