Caseworker | Office of Lara Bird MP and Broughty Ferry

The Office of Lara Bird MP, Member of Parliament for Arbroath and Broughty Ferry
, is seeking a motivated and dedicated Full-Time Caseworker to join the constituency team.

Job Title: Caseworker
Location: Arbroath and Broughty Ferry Constituency Office
Salary: £26,039 – £40,533 per annum (dependent on experience)
Contract: Full-Time
Location Band: Outside London

About the Role

This is an excellent opportunity to make a meaningful difference to constituents by providing advice, support and assistance on a wide range of issues. The successful candidate will work closely with the MP and constituency team to ensure residents receive a professional, responsive and empathetic service.

Key Responsibilities

• Assist with constituency surgeries and other meetings, ensuring appropriate follow-up actions are completed.
• Attend constituency meetings as required.
• Manage a high volume of constituent enquiries received by telephone, email, social media and face-to-face.
• Support more complex casework and maintain ongoing communication with constituents where necessary.
• Draft correspondence and responses on behalf of the MP.
• Gather relevant information to help resolve constituent cases effectively.
• Log, monitor and progress casework, ensuring actions are completed promptly.
• Manage and respond to social media enquiries, escalating where appropriate.
• Maintain accurate records and handle sensitive information in compliance with data protection legislation.
• Ensure all cases are dealt with professionally, sensitively, confidentially and accurately in line with the MP’s policies and priorities.
• Respond to constituent campaign requests and gather relevant information as required.

About You

The ideal candidate will:

• Have excellent written and verbal communication skills.
• Be highly organised and able to manage a varied workload.
• Demonstrate strong interpersonal skills and empathy when dealing with constituents.
• Have the ability to work accurately under pressure and meet deadlines.
• Be committed to maintaining confidentiality and handling sensitive information appropriately.
• Possess strong administrative and record-keeping skills.
• Be confident using digital systems and social media platforms.

Additional Information

The role may require occasional travel and some work outside normal office hours to support constituency events, meetings and surgeries.

Closing Date: 27 th July 2026
Interview Date: Week beginning 3 rd August 2026
Apply To:

We welcome applications from candidates of all backgrounds and are committed to building a diverse and inclusive workplace.