Team Leader, Customer Service​/HelpDesk

The ESP Group are currently recruiting for a Team Leader to join our contact centre team on a full-time, permanent basis working from our office in Arbroath.

If you have excellent communication and administration skills, are passionate about delivering exceptional customer service and are seeking career progression, this could be the perfect opportunity for you.

At The ESP Group, you will be a part of a dynamic, fast‑paced, talented and growing team responsible for delivering bespoke customer experience across a variety of communication channels.

As a Team Leader you will be responsible for a team of Customer Service Advisors, providing them the essential support they need to deliver an unrivalled service to our customers. With accountabilities in the day-to-day running of the business, as well as being a successful people manager, this role is best suited to those with demonstrable experience in a similar role and environment.

We recognise the importance of a work‑life balance so offer flexible working patterns across 7 days between the hours of 7am and 10pm and the opportunity for an immediate start.

At the outset, you will be provided with extensive training, a vibrant working environment and a warm welcome to our dedicated team.

• Have a passion for delivering excellent customer service and are experienced in handling complex customer queries to a positive resolution.
• Can demonstrate IT skills and have the aptitude to learn to use new systems and software.
• Are reliable with a positive attitude and approach.
• Thrive in a team environment, where leading and coaching is a passion.
• Are proactive and welcome the opportunity to efficiently resolve issues and take pride in helping others.
• Have experience in leading a team and can carry out HR related tasks in line with Company policy and procedure.

The ESP Group are a Disability Confident employer, and we believe in creating an inclusive and supportive recruitment process for everyone and are committed to ensuring a fair and accessible experience for all candidates. If you require any adjustments or accommodations at any stage of the application process, please let us know.