Service Manager

Job Advert Service Manager

Location:

Arbroath

Hours:

39 hours per week (Full Time)

Contract:

Permanent
Salary: £33,185.96 £ 34,269.70 per annum (dependent on experience)
Additional Benefits:
Health Plan Scheme (free admission) + On-Call Payments (when applicable)

We are recruiting an experienced Service Manager to lead an innovative mental health and wellbeing service based in Arbroath.

The service provides a welcoming, compassionate response to adults aged 16+ experiencing emotional distress and mental health challenges. This is a fast-paced, person-centred environment where no two days are the same.

The service operates daily 12pm 12am, with some evening and weekend work required, and includes three key elements:

• Community Wellbeing Centre (7 days) – Crisis support and interventions delivered face-to-face, by phone, social media, video and email
• Distress Brief Interventions (DBI) – Training for first responders and direct support for individuals in high distress
• Suicide Prevention – Community activity and direct support for people experiencing suicidal thoughts and those affected by suicide

As Service Manager, you will provide professional, inspirational leadership and oversee the day-to-day management and development of the service and team.

You will lead a diverse workforce, embedding a collaborative, inclusive and trauma-informed culture while ensuring high-quality, outcome-focused support for the people we serve.

You will also participate in an out-of-hours on-call rota, providing emergency advice and management support when required.

• Provide leadership, guidance and operational management to the staff team
• Support service development and continuous improvement
• Manage staffing resources to ensure safe and effective service delivery
• Oversee recruitment, induction, probation, attendance and performance management
• Lead on staff development, supervision and capability building
• Support outcome planning, assessment, risk assessment and review processes
• Ensure rights-based, person-centred practice is embedded
• Monitor regulatory and contractual compliance
• Manage records, confidentiality and data protection requirements
• Lead referral processes and stakeholder liaison
• Undertake audits, investigations and service reviews
• Produce monitoring and performance reports for commissioners
• Develop partnerships with local agencies and stakeholders
• Promote organisational values, best practice and service visibility locally

We are looking for a motivated leader with a strong background in mental health and wellbeing services.

• Proven experience working with mental health and wellbeing service user groups
• Strong understanding of outcome-focused support approaches
• Knowledge of suicide prevention and intervention strategies
• Experience leading and developing teams
• Ability to manage staff performance, attendance and conduct
• Experience in assessment, risk management and review processes
• Ability to influence and embed best practice
• Understanding of national and local mental health policy frameworks
• Experience producing monitoring reports and working with commissioners

• Relevant qualification in line with SSSC requirements (SVQ Level
  4) or willingness to achieve
• Willingness to undertake management training
• Ability to register with the SSSC and meet ongoing registration requirements

• Competitive salary (DOE)
• Health Plan Scheme membership
• Management development opportunities
• Supportive leadership structure
• Opportunity to shape and develop an essential community service

If you are passionate about leading mental health services and making a real difference in peoples lives, we would love to hear from you.

Apply now or contact us for an informal discussion.