Front Desk​/Member Experience Associate

As our Front Desk & Member Experience Associate, you are a part of a superstar team, a group of individuals that have the ability to inspire, motivate, and invigorate our members. A strong personality is a must, as you will have the freedom to leave your own unique influence on our members experiences.

You will work our front-of-house business operations at either our Yaletown or Kitsilano locations, and directly support our amazing members, management team, and instructors on a daily basis.

• Provide an exceptional member experience.
• Be the happy, enthusiastic and well educated first point of contact that our members (and potential members) experience when they arrive in-person, call, email, DM, etc.
• Fully understand and be able to articulate the “what, why and how” of our company philosophy, values, systems and protocols.
• Manage all front desk administrative operations such as member check ins, class bookings, package inquiries, merchandise sales, vendors, etc.
• Help drive member sales, promotion roll outs, member & lead follow ups, and oversee our social media.
• Help with member tours and explain what to expect out of their Kommunity experience.
• Oversee and help manage the class schedule with our management team.
• Hold instructors accountable to following our systems and protocols and ensure they fulfill their class administrative responsibilities.
• Help maintain overall gym cleanliness and organization, towels, etc.
• Assist with opening and closing procedures depending on schedule for the day.

• Passionate about health and fitness and willing to jump into our “Kommunity” with 2 feet.
• Experience working in fitness industry.
• Detail-oriented worker who takes pride in accuracy.
• Demonstrates impeccable time management skills.
• Take pride in a clean, professional, and polished appearance.
• Adept at multitasking and has exceptional written communication skills.
• Has a positive outlook and attitude.
• Has an engaging, outgoing and confident personality.
• Strong communication skills (body language, vocal tone, and written and verbal).
• Leads by example, and always acts as a team player.
• Strong sense of personal accountability and an openness to full-circle constructive feedback.
• Values giving back to the community and helping others.
• Has some experience in social media content creation and posting.
• Has some basic skills in photography, graphic design and videography.

• Be physically active and clearly embrace health and fitness.
• Be flexible to work mornings, evenings, and weekends.
• Minimum of 2 years customer service related experience, ideally in fitness industry.
• Minimum of 2 years of general office/admin experience.
• Can effectively work individually and in a team environment.
• Ability to multitask and meet tight deadlines.
• Strong organizational and administrative/clerical skills.
• A familiarity with group fitness, group fitness apps, Mariana Tek, Slack, Google Suite, Excel, etc.
• A familiarity with social platforms (Instagram, Meta, X, Tik Tok, You Tube etc.).
• Ability to understand and follow directions with minimal supervision or follow-up.

• Starting opportunity for either Part-Time (15-20 hrs/week) or Full-Time (25-30 hrs/week).
• Starting rate $20/hour (depending on experience).
• Opportunities for hourly pay increases (based on performance / not tenure) after probation.
• Unlimited Kommunity Fitness classes per week.
• Receive support and 360-accountability from an incredible community of health and fitness colleagues.
• Be one of the first to join our brand new concept!

• Email your cover letter and resume to our HQ email:
• Please indicate if you are applying to work at our Yaletown (1296 Homer St.) or Kitsilano (2020 Arbutus St.) locations, or both!

* We welcome and thank all applicants for their interest. However, only those selected for an interview will be contacted.