Inside Sales Rep

Overview

Summary: Sells products to business and industrial establishments, individuals at branch location or over the telephone by performing the following duties.

Essential Duties and Responsibilities: include the following. Other duties may be assigned.

• Compiles lists of prospective customers for use as sales leads, based on information from the inquiries, trade shows, direct mail responses, suppliers, business directories, internet websites and other sources.
• Makes outbound lead follow-up calls to potential and existing customers by telephone and email to sell products and services.
• Handles inbound sales calls to convert calls into sales. Handle incoming calls concerning status of customers tires for recap and repair. Handle all walk-in sales calls. You must be professional, friendly and courteous when dealing with customers both on and off the phone.
• Overcomes technical and price objections of prospective customers.
• Provides product demos to customers on request.
• Writes up national account delivery receipts for road calls and takes orders from national account customers. Assist billing clerk as needed. Start billing for next day’s deliveries.
• Work with route drivers and salesman every morning to expedite tags, work orders and national account billing. Pre-delivery work should be started the day before, with a phone call being made to the account for any needs.
• Emphasizes product features, quotes prices and prepares sales orders for orders obtained.

• Problem Solving:
  Identifies and resolves problems in a timely manner;
  Uses reason even when dealing with emotional topics.
• Interpersonal
  
  Skills:
  
  Focuses on solving conflict, not blaming;
  Listens to others without interrupting;
  Remains open to others' ideas and tries new things.
• Oral Communication:
  Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Participates in meetings.
• Written Communication:
  Able to read and interpret written information.
• Teamwork:
  Balances team and individual responsibilities;
  Exhibits objectivity and openness to others  views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit; P u t s success of team above own interests.
• Organizational Support:
  Follows policies and procedures;
  Ready to start work on time and work diligently throughout the day. Clean up after yourself so you can find all tools and supplies rapidly when you need them. Ask appropriate supervisor for items if you cannot find what you need in a timely manner.
• Organizing:
  Prioritize and plan work activities;
  Uses time efficiently.
• Professionalism:
  Approaches others in a tactful manner;
  Reacts well under pressure;
  Accepts responsibility for own actions;
• Quality:
  Demonstrates accuracy and thoroughness;
  Monitors own work to ensure quality.
• Quantity:
  Meets productivity standards;
  Works quickly and efficiently.
• Safety and Security:
  Follows safety and security procedures;
  Reports potentially unsafe conditions;
  Uses equipment and materials properly.
• Adaptability:
  Adapts to changes in the work environment;
  Manages competing demands
• Attendance/Punctuality:
  Is consistently at work and on time.
• Dependability:
  Follows instructions, responds to management direction;
  Takes responsibility for own actions.

Language

Skills:

Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. Ability to speak effectively before customers or employees of STTC.

Mathematical

Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages, and volume. Ability to apply concepts of basic algebra.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in writing, oral or diagram form.

Computer

Skills:

Ability to use computer. Training will be provided as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is required to talk and hear for lengths of time. Employee is frequently required to stand, walk and sit.

Lift rolls up to 75lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly exposed to wet and/or humid conditions and outside weather conditions; hot and cold warehouse conditions.

The noise level in the work environment is usually moderate.

Present a well-groomed and professional appearance to STTC customers.