Dispatcher, Customer Service​/HelpDesk

Dispatcher – Arcadia, CA

Transdev is hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

• Union Collective Bargaining Agreement Payscale: $27.16 – $42.00 (starting pay $27.16 with progression to $42.00 over 4 years)
• Vacation: up to 14 days per year
• Paid Sick Leave: 8 hrs monthly full‑time employees / 5 hrs monthly part‑time employees
• Medical, dental & vision after 90 calendar days (full‑time); life insurance, 401(k) retirement, company holidays

• Oversee road service assigned carriers by tracking trip performance measures, route begin on time, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

• High School Diploma or GED;
  Technical Degree preferred.
• 3–5 years’ experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Subject to DOT drug testing and physical if applicable.

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.