Branch Operations Lead

Join to apply for the Branch Operations Lead role at East West Bank.

Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific, exploring new markets and creating new opportunities. Our expertise spans industries such as real estate, entertainment and media, private equity and venture capital, and high-tech, helping build sustainable businesses and expanding our associates’ career potential.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank committed to integrity and growth. We empower our clients to reach further.

As a next-generation Branch Operations Lead, you will be part of a world-class team focused on delivering a high-quality, high-touch, and high-tech relationship banking experience across all customer touchpoints. Your role will include:

• Assisting customers with financial needs such as cash withdrawals, deposits, transfers, and loan payments across various platforms (online and mobile).
• Supervising junior staff in the branch, providing guidance and approvals as needed.
• Supporting the Assistant Branch Manager in leading the branch team to achieve sales, service, and operational excellence.

We support your career growth through ongoing training to enhance your business knowledge, digital skills, and customer relationship management.

• Demonstrate strong customer service skills to assist clients and resolve escalated issues promptly.
• Support branch customers with a range of banking products and services, including safe deposit management, merchant/vault processing, foreign currency exchange, and new account openings.
• Train junior staff to identify referral and sales opportunities, ensuring compliance with bank policies.
• Refer clients to Business Relationship Managers or Financial Consultants for needs assessment and cross-selling.
• Utilize digital resources and technologies to enhance clients’ digital banking experience.
• Educate clients on conducting transactions through online banking, mobile banking, and ATMs.
• Provide backup support to the Assistant Branch Manager, including branch certifications and audits.
• Perform other duties as assigned.

• High school diploma or GED required;
  Bachelor’s degree preferred.
• At least 3 years of customer service, teller, or sales experience in banking or financial services.
• Strong knowledge of branch operations and technology.
• Excellent problem-solving, decision-making, and customer service skills.

The pay range is USD $24.00 to $27.00 per hour, based on experience, skills, and location.