Dispatcher I​/Dispatcher II; On-Call

Overview

Arcadia is hiring for on-call Dispatchers to support the Arcadia Police Department. This recruitment primarily focuses on hiring on-call/as-needed Dispatchers. Applicants must meet the minimum qualifications, attach the required documents, and pass all components of the examination process to move forward in the selection process.

ABOUT ARCADIA:
Arcadia is a community of about 57,000 located 13 miles east of downtown Los Angeles, with access to regional transit and amenities. The city has been recognized as an award-winning community for families and businesses, and its Police Department is dedicated to public service and community support.

ABOUT US:

The Arcadia Police Department emphasizes positive difference, professionalism, integrity, work ethic, and camaraderie. We seek individuals who are committed to serving the public and contributing to a department that supports its members.

• Receive calls for service (emergency and non-emergency) from the public and determine nature, priority, and location of incidents.
• Input and update information into the CAD system; coordinate with responding units and maintain contact with calling parties.
• Maintain unit status, track field unit locations, and keep logs of field activity and responses.
• Operate telecommunications equipment and computer systems (CAD, NCIC, 911, alarms, etc.) and relay information to appropriate agencies.
• Coordinate with the Emergency Management Agency and Civil Defense during disasters or severe weather; monitor weather information and distribute critical updates.
• Perform general clerical duties and keep confidential information secure.
• Attend training to stay informed about local government capabilities and resources for public protection.
• Perform routine equipment maintenance and coordinate with maintenance personnel as needed.
• Prepare logs, authorize service billing, and support Records Bureau operations as required.

Dispatcher I

• Knowledge of English language usage, spelling, vocabulary, grammar, and punctuation; modern office practices and computer equipment.
• Ability to type at least 35 words per minute (net) with a certified typing certificate issued within the last 12 months. Self-administered Internet tests are not accepted.
• Possession of a typing certificate and ability to learn to operate emergency communications equipment.
• Experience with basic record keeping and public interactions; ability to work under pressure and communicate effectively with upset individuals.

Dispatcher II

• All Dispatcher I qualifications, plus additional requirements:
• Certified POST Dispatcher/Telecommunications certification; knowledge of operational characteristics of dispatch equipment and maps; ability to train new dispatchers.
• Two years of prior related dispatch experience preferred (within past five years).
• Ability to perform emergency dispatch work accurately and with minimal supervision; interpret and enforce policies; and oversee continued operations of dispatch activities.

Common Requirements

• Equivalent to high school graduation with specialized training in emergency management/telecommunications.
• Possession of a valid POST Dispatcher/Telecommunications certification by the end of probation; typing certificate showing 35 WPM within 12 months.
• Special physical requirements: ability to sit for long periods, work in enclosed environments, and availability for shift work.

Application:
Fully complete the online application with all required documents attached. Resumes are not accepted in lieu of the online application.

Testing & Interviews:
Selection may include a written or performance evaluation and an interview, with the interview weighted 100% for ranking on the eligibility list. The City may limit the number of interviews. Eligible candidates will be notified by e-mail or phone for next steps.

Pre-employment:
Background check, medical examination, and other pre-employment requirements apply. An accommodation request can be made in writing to Human Resources if needed.

Important:
This recruitment is ongoing, with periodic testing conducted as needed. Final date to receive applicationss are not fixed and may close at any time without notice.