Field Service Technician- Walmart- Arcadia, FL

Field Service Technician – Walmart – Arcadia, FL

Position Summary

The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location, reporting breakdown events, ordering parts, and maintaining fuel cells at that location. This position presents great exposure to customer personnel and electric lift truck operators and requires excellent technical, communication, interpersonal, and motivational skills.

Status: Non-Exempt (hourly)

Department: Field Service

Core Duties and Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performs diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performs specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Provides on‑call and emergency support service to customers as required.
• Purchases tools, equipment, and parts for customer service and support as required.
• May troubleshoot and maintain high‑pressure hydrogen storage, 480 VAC, flammability, cryogenic liquid, high‑pressure gas and fueling systems.
• Might maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provides regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completes administrative duties & documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Exhibits and enforces safety procedures in the field or customer sites.
• Travels as required for business; expected to drive safely and adhere to all traffic laws.
• Represents Plug Power professionally at all times and in all interactions.
• Performs other duties as assigned.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may also be considered in lieu of direct experience.
• Must possess a valid driver’s license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on a regular basis unassisted.
• Knowledge of lift‑truck operation and applications is highly preferred.
• General mechanical aptitude is required.
• Computer and software systems skills as applicable, including Word, PowerPoint, Excel, and Outlook.
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills with the ability to handle multiple tasks.
• Punctual and reliable.
• Technician must provide own standard set of tools – specific fuel cell tools will be provided by Plug Power.

Plug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.

Pay Rate

$24.50 – $28.50 per hour

Total Rewards Package

• Base salary determined by education, experience, skills, and geography.
• Pay range may not include local geographic pay variations; HR discussion during interview.
• Health, Dental & Vision Insurance eligibility starting the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick and volunteer time off.
• Paid holidays.
• Lifestyle reimbursement program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee assistance program.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology

Industries

Industrial Machinery Manufacturing