Administrative Support Assistant II

Apply now Job no: 563113
Work type: Staff
Location: Humboldt
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Student Medical Services

Job # 563113

10 Month Position

At Cal Poly Humboldt, bold hearts and open minds shape the future.

Founded in 1913, Cal Poly Humboldt began as a small college for teachers. Today Humboldt has grown into a comprehensive university with rigorous science and liberal arts programs. Designated a polytechnic in 2022, Cal Poly Humboldt provides hands-on, impactful educational opportunities that lead to meaningful, measurable outcomes for the individual, for the state, and the world.

Cal Poly Humboldt is proud to have more than 6,000 students of all backgrounds spread across 61 majors, 13 graduate programs, and 4 credential programs — all of whom contribute passion and creativity within their fields and set the stage for a future grounded in equity and sustainability. Hands-on learning, inspired teaching, ground-breaking research, and thought-provoking creative activity happen daily at Humboldt.

Finding a better future is a task for the bold and open, the down-to-earth and visionary. Cal Poly Humboldt strives to cultivate these qualities in leaders, innovators, and scholars in every field. As part of the California State University (CSU) system, Cal Poly Humboldt is part of one of the nation’s largest and most impactful public university systems, where education, innovation, and service create meaningful change for California and beyond.

See what it’s like to work at the CSU—watch our video and imagine your future at Cal Poly Humboldt.

Final salary placement is commensurate with experience, internal equity, and budget considerations. This is a full-time, benefited, non-exempt, 10/12 pay plan (work 10 months of the year with pay and benefits over 12 months) permanent position with a one-year probationary period in Student Medical Services. This position comes with a premium benefits package that includes outstanding vacation, medical, dental, and vision plans, life insurance, voluntary pre-tax health and dependent care reimbursement accounts, a fee waiver education program, membership in the California Public Employees Retirement System (PERS), and paid holidays.

Additional benefits information can be found at https://www.humboldt.edu/hr/employee-benefits.

Under the supervision of the Director of Operations for the Student Health & Wellbeing Services the incumbent is responsible for handling day-to-day duties in the front office of Student Health & Wellbeing Services, including reception, appointment making, and answering phones.

• Provide information and respond to numerous student inquiries and problems (in-person, by phone, email or mail) while applying established policies and procedures when they exist, and good judgment in circumstances where they do not.
• Direct incoming calls appropriately and take complete messages for call-backs through the EMR tasking process.
• Be aware of and follow established policy for handling emergency situations reported by telephone. Quickly recognizes potential emergency situations in-house and takes appropriate action.
• Receive incoming patients and verify eligibility to receive services. Update demographic information in the EMR (Pyra Med). Direct patients to appropriate area for care.
• Process a variety of forms for eligibility, Family PACT and clinic; requirements for immunizations; scanning forms to the EMR for disbursement to the patient records.
• Schedule, reschedule and cancel patient appointments, entering…