Police Dispatcher

POLICE DISPATCHER I 12

Job no: 552979
Work type: Staff
Location: Humboldt
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Probationary, Full Time

Police Dispatcher I

University Police

Job # 552979

First Review Date:
December 1, 2025

Position Summary:

The Police Dispatcher is a highly service-oriented member of the University Police Department responsible for maintaining effective and efficient communications among the dispatch center, law enforcement officers in the field, outside emergency response, parking enforcement, transportation services and the public, following prescribed procedures. The position also performs basic records maintenance and distribution. All job duties are performed quickly, clearly and accurately.

Under general supervision the dispatcher will multi-task, answering and screening emergency and non‑emergency incoming calls to the police department which involve conversing with crime victims, witnesses and members of the public to elicit and record pertinent information; operating police department and other emergency communications equipment to dispatch police or parking officers to calls for service, critical incidents and emergencies; entering and retrieving data or police reports, activity logs and criminal information;

utilizing automated dispatch, record‑keeping and law enforcement systems and databases; serving as the primary answering point for fire, medical and police services; coordinating emergency responses; monitoring radio channels and frequencies for on‑campus agencies; monitoring fire, panic, environmental and intrusion alarm systems; assisting the public on the phone and at the police department window; processing requests for mutual aid; operating the Emergency Public Address System;

and providing related clerical and administrative support. Additional duties include training new dispatchers and performing other related tasks as assigned.

• Answers incoming telephone calls (including 911 and TDD calls for fire, medical, police or other emergency services), receives initial information for calls for service, evaluates and prioritizes calls for proper dispatch and disposition.
• Dispatches police units in accordance with established procedures and policies using a computerized dispatch system.
• Maintains constant radio contact with all personnel in the field and responds to any information or support needs; accounts for location and status of all units and records any information associated with field calls.
• Monitors radio traffic of other police and fire agencies and campus departments such as Housing & Facilities Management.
• Responds to all persons at the public counter to take initial reports or calls for service and answers general questions regarding campus, parking or police procedures, found property, Live Scan, etc.
• Provides general information and referral services to the campus, especially outside of normal business hours.
• Makes inquiries and enters a variety of records into the CLETS database, NCIC and CLEWS systems, including but not limited to registration checks on vehicles, stolen property or gun checks, warrants or missing persons.
• Interprets database returns for officers in the field and broadcasts them as needed and understands that misuse of these systems is a criminal offense.
• Contacts public and private agencies and requests mutual assistance, including other law enforcement agencies, fire, ambulance, towing services and utilities.
• Maintains telecommunication briefing books of all missing persons, runaways, wanted persons, stolen vehicles, etc.
• Monitors campus fire, panic, intrusion and environmental alarm systems and processes all alarms according to procedures by type of alarm.
• Maintains department's computerized law enforcement records system (RIMS), which includes making timely entries regarding calls for service, crime reports, citations and persons contacted.
• Processes all crime reports and citations including keyboarding, printing, copying, scanning, distribution and filing.
• Takes messages for all department personnel.
• Answers multi‑line telephones promptly and professionally and forwards…