Dept Head Bulk - BU

Job Overview

Dept Head I Bulk - BU at North Coast Co‑op.

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• Ensure an exceptional shopping experience and friendly and welcoming environment for all members, customers, and employees; greet and engage customers in your department.
• Model, and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co‑op’s customer service standards.
• Ensure customers and staff are provided with product information and educational materials as needed.
• Ensure customers receive appropriate assistance in locating products throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience.
• Maintain a calm and friendly demeanor with all customers and employees/co‑workers in all situations.
• Investigate and respond to customer and employee questions and requests; escalated to appropriate member of management if unable to resolve directly.

• Ensure an organized, clean, smoothly run, and profitable department.
• Set daily priorities and expectations for department staff to ensure productive workflow.
• Set stocking priorities to ensure displays and shelves are clean and well maintained; product is aesthetically merchandised, stocked, rotated, faced.
• Ensure inventory levels meet turns goals and established days‑on‑hand; regularly review product sales movement to determine inventory needs; use sales movement data to determine if products will be discontinued.
• Ensure that product conditions meet Co‑op standards; including removing close‑dated products before they expire; ensure that unsalable items are properly disposed of, following established procedures.
• Continually evaluate department conditions, operations, and performance to determine areas for improvement; reinforce strengths while developing and implementing improved practices and procedures.
• Ensure backstock and work areas are clean and organized with inventory properly stored and rotated.
• Ensure equipment is maintained and properly serviced; advise Maintenance, Store Manager and/or Operations Director of equipment repair/replacement needs.
• Work with the Store Manager and/or Operations Director to develop, revise and enforce department’s standard operating procedures (SOP).
• Participate in Open Book Management (OBM) and lead department in weekly huddles.
• Conduct quarterly inventory.
• Attend and actively participate in department head meetings, store‑wide and org‑wide meetings, and trainings.
• Maintain the knowledge and ability to perform work activities of subordinates, including but not limited to stocking, cleaning, and organizing shelves and displays, and selling merchandise.
• Become familiar with the products we carry throughout all departments and where they are located throughout the store.
• Ensure the integrity of the North Coast Co‑op’s Mission and Vision statements, along with the Cooperative Principles.
• Assist in other departments/store, store‑wide cleaning, and perform all other duties, as assigned.

• In coordination with Purchasing Director, negotiate with suppliers for favorable prices, terms, quality, and delivery.
• Oversee all Bulk product purchasing and inventory control, ensuring margin, turns and days‑on‑hand goals are met.
• Ensure all Bulk products and purchases are aligned with the Co‑op Purchasing Policy.
• Ensure adequate supply and selection of products with an emphasis on sourcing products locally, keeping out‑of‑stocks to a minimum; ensure ‘out of stock’ signs are properly displayed.
• Ensure proper product mix through category management.
• Receive orders, verify, and process invoices, and obtain credits following established procedures; ensure staff is properly trained on these procedures.
• Keep accurate records of department transfers, credits and spoilage/shrink as required by the accounting department; coordinate buying and use of spoilage/loss with other departments when possible.
• Monitor and track spoilage; check sales movement to determine if products should be discontinued; submit spoilage monthly to Store Manager and Director…