Department Head - Deli Job Arcata area,California USA,Retail

Ensure an exceptional shopping experience and friendly and welcoming environment for all members, customers, and employees; greet and engage customers in your department and throughout the store
Model, and ensure customers receive prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Ensure customers and staff are provided with ingredient and product information and educational materials as needed
Assist customers at the service counter, fulfilling orders to their specifications; provide product suggestions
Ensure customers receive appropriate assistance in locating products in the department and throughout the store; seek opportunities to exceed customer expectations and enhance the customer experience
Maintain a calm and friendly demeanor with all customers and employees/co-workers in all situations
Investigate and respond to customer questions and requests; elevate to appropriate member of management if unable to resolve directly

Department Operations

Ensure an organized, clean, smoothly run, and profitable prepared foods department
Set daily priorities and expectations for department staff to ensure productive workflow
Maintain department consistency and quality standards for all ingredients and products
Plan and implement seasonal recipe rotation binders with approval of Prepared Foods Manager and/or Food Service Director
Follow established procedures for developing and costing new recipes with approval of Prepared Foods Manager and/or Food Service Director
Establish production and order pars to ensure highest level of product freshness and quality; set grab-and-go and full-service case stocking priorities to ensure displays and cases are clean and well maintained; product is fresh and aesthetically merchandised, stocked, rotated, and faced
Ensure all products are accurately labeled with price, ingredients, and allergens
Following established procedures, perform all functions of prepared foods, using correct equipment safely and following proper sanitation and food handling procedures; ensure that all items are efficiently and accurately produced
Perform and ensure compliance with internal and regulatory requirements regarding food safety, such as temperature, time, and sanitizer logs
Ensure all department procedures follow/meet California Health and Safety Code requirements per the Retail Food Code
Ensure department staff are properly trained on equipment safety, sanitation, and safe food handling, and receive Food Handlers Card and/or SERV Safe certification within one month of employment
Ensure inventory levels meet department budget goals; regularly review product sales movement to determine inventory needs; use sales movement data to determine if products will be discontinued
Ensure that product conditions meet department standards; including removing close-dated products before they expire
Continually evaluate department conditions, operations, and performance to determine areas for improvement; reinforce strengths while developing and implementing improved practices and procedures
Ensure backstock and work areas are clean and organized with inventory properly stored and rotated
Ensure that spoiled and unsalable items are properly disposed of, following established procedures
Ensure equipment is maintained and properly serviced; advise Maintenance, Prepared Foods Manager and/or Food Service Director of equipment repair/replacement needs
Work with the Prepared Foods Manager and Food Service Director to develop, revise and enforce department’s standard operating procedures (SOP)
Assist in keeping the store department clean, orderly, and organized, including but not limited to; keeping floors, clear of debris, sweeping/spot mopping, dusting, facing grab-and-go, and emptying trash and recycling as needed
Participate in Open Book Management (OBM) and lead department in weekly huddles
Conduct quarterly inventory
Attend and actively participate in department head meetings, store-wide and org-wide meetings, and trainings
Maintain the knowledge and ability to perform work activities of subordinates, including but not limited to service, production,…


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