Auxiliary Clerk - BU Job Arcata area,California USA,Retail

Location 811 I ST,Arcata, CA, 95521,United States
Base Pay $17.38 - $20.63 / Hour
Employee Type FT Non-Exempt
Manage Others No

ESSENTIAL FUNCTIONS Customer Experience

Provide an exceptional shopping experience and friendly and welcoming environment for all members, customers, and co-workers
Greet and engage customers throughout the store; model, and ensure they receive, prompt, helpful, attentive, and authentically friendly service in accordance with the Co-op’s customer service standards
Maintain an awareness of promotions and advertisements to share information with customers and co-workers
Assist customers to find desired product; answer questions about product quality and uses; provide information about product, location of product, in-store promotions, and educational materials
Seek opportunities to exceed customer expectations and enhance the customer experience
Assist customers with bagging, unloading/loading items into carts/baskets, and carry out assistance, if needed
Maintain a calm, friendly, and professional demeanor with all customers and co-workers and in all situations
Investigate and respond to customer questions and requests promptly; escalated issues to supervisor as needed

Department Operations

Following established procedures, a esthetically merchandise, stock and face shelves and displays, ensuring proper rotation; follow established standards for culling close dated/unsatisfactory product
Receive product deliveries, ensure order, and invoice accuracy; process invoices and obtain credits as directed by supervisor, following established procedures
Alert supervisor to close dated/unsatisfactory product; record as spoilage following established procedures
Hang ‘out of stock’ signs whenever a product is empty on the shelf
Maintain department appearance and cleanliness including regularly facing, ensuring sales tags are properly displayed, accurate, and in good condition; request new tags if needed, clean shelves, displays and coolers
Maintain backstock and work area cleanliness; sweeping and mopping floors regularly, properly store/rotate inventory
Answer phones, routing calls to appropriate staff and taking messages as needed
Learn to place orders from suppliers; place orders as assigned by supervisor
As delegated by department supervisor, assist in new employee on-the-job training through job shadowing and new-hire orientation of department processes to help new team members become proficient in specific areas and enable them to accomplish assigned tasks
Participate in cross-training by helping to train others on your position job functions and by learning to perform the job functions of other positions within your department
Organize time efficiently, prioritize, maintain focus, and stay productive
Achieve established goals and expected results for the department
Assist in keeping the store clean, orderly and organized, including but not limited to; retrieving carts and baskets, keeping floors, sidewalks and parking lot clear of debris, glass/spill clean-up’s, sweeping/spot mopping, dusting, wiping down dining tables, facing, parking lot cleaning, emptying trash and recycling as needed, and bathroom cleaning/restocking
Become familiar with the products we carry throughout all departments and where they are located throughout the store
Follow all cash handing policies and procedures; maintain a working knowledge of all register functions and procedures
Develop knowledge of the Co-op’s membership structure; be informed about benefits of membership and be able to explain them simply and efficiently
Regularly check mailbox and/or email for important company communications and review posted memos
Attend and actively participate in department meetings, store-wide and org-wide meetings, and…