Helpdesk Support Technician

Overview

A CRG Client in the Triad area is looking for a Helpdesk Technician for a contract-to-hire position. This individual will be the first line of support for internal and external customers for all IT services and equipment. This candidate will manage help desk tickets, assign second-line support when necessary, and configure, set up, monitor, and troubleshoot computers, phones, printers, AD logins and email accounts, and other tasks as assigned by the Service Desk Manager.

Archdale, NC (onsite role)

Contract to Hire

$20-22/hour (DOE)

7am-4pm or 8am–5pm; occasional weekends and holidays may be needed.

• Handle Tier 1 service desk escalations through tickets, email, or phone
• Follow up on outstanding requests and ensure timely resolution
• Create user and service accounts and configure hardware as part of employee setup process
• Support audio, video, and voice equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records
• Manage and monitor enterprise service desk application
• Be eligible to travel to remote sites and subsidiaries
• Other duties may be added and/or assigned as needed

• Windows 7, 8.1, 10
• Microsoft Office, Office 365, Outlook, Skype for Business
• Printers, scanners, computer peripherals
• Mobile devices (iOS, Android)
• Client PC connectivity - Ethernet, TCP/IP and VPN
• McAfee products - security, laptop encryption and backup
• Experience with McAfee desktop security products
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• 1-3 years’ experience working in a Windows environment

• An Associate degree or Bachelor’s degree, or equivalent work experience
• Preference will be given to candidates with training, experience or certification in IT or networking, and previous service desk, call center experience