Quality Engineer II

Location:

Arden Hills, MN, US, 55112

Work Arrangement:
Onsite

Who We Are

At CPC (Colder Products Company), we’re not just connecting fluid lines – we’re connecting people, ideas, and possibilities. For nearly 50 years, we’ve been engineering cutting‑edge fluid connection technologies that power industries from biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets.

Our people.

We’re a team of problem‑solvers, innovators, and forward thinkers who thrive in a culture that values collaboration, creativity, and continuous improvement. Headquartered in Minneapolis/St. Paul, with over 700 employees in 14 countries, we’re growing fast, and we want you to grow with us!

Your Role

As our next Customer Quality Engineer, you’ll be at the forefront of shaping our organization’s success. This isn’t just a job – it’s a career move where you’ll thrive, learn, and enjoy coming to work.

Summary: Customer Quality Engineer is responsible for resolving released product quality issues. This role will collaborate across CPC Quality, Product Management, Operations and Engineering to investigate and resolve customer complaints. This individual will work with the Customer Quality Manager to verify customer claims, drive to root cause, identify potential corrective actions, analyze complaint data to highlight trends and make recommendations for continuous improvement projects all within the defined KPIs.

Responsibilities:

• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases.
  • Issue initial report to customer with investigation plan and seek any needed additional information.
  • Prioritize customer complaint cases and trends.
  • Verify product defect claim being made by the customer.
  • Determine appropriate action for customer complaint processing based upon claim verification.
  • Partner with other functional groups to implement corrective actions as needed.
  • Maintain all records and documentation of complaint investigations.
  • Write complaint preliminary and final reports to be sent to the customer.
  • Partner with sales/marketing team to resolve customer inquiries.
• Work with customers and CPC cross‑functional teams to ensure system‑wide response to customer needs.
• Authors and maintain quality policies for customer quality complaints.
• Ensures customer quality complaint processes functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partners with our supplier quality engineering team to resolve supplier‑related issues.
• Support external audits including customer and ISO certification audits.
• Develops and improves inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
• Keeps current in the field with internal and external education and training.
• Adheres to all safety regulations.
• Demonstrates support of CPC core values.
• Performs other job duties as assigned to meet business needs.

Qualifications and Requirements:

• Bachelor’s degree in engineering or equivalent technical field.
• Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
• Understanding of up‑to‑date quality theories, methods and approaches, including ISO
  9001:2015.
• Experience working with data and statistical analysis software.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Experience with problem solving tools.
• Experience with Microsoft Office Suite and statistical software.

Travel:

• Less than 5%

Why You’ll Love Working Here

Our Culture

At CPC, our people aren’t just employees, they’re the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters, and innovation thrives. It’s not just us saying it; CPC has been recognized as a Top Workplace 5x in the past 6 years, because we genuinely care about our employees’ growth, well‑being, and success.

This isn’t just a workplace; it’s a community where you’ll feel valued, empowered, and…