Mortgage Loan Production Assistant - LAM

Are you detail-oriented and passionate about supporting mortgage lending and Member service? Become a Mortgage Loan Production Assistant at Lake Area Mortgage, a division of Royal Credit Union! In this role, you’ll assist Lake Area Mortgage Loan Officers in the origination and processing of residential mortgage loans, prepare loan application packages, and deliver exceptional service to Members and partners. Bilingual proficiency in English and Spanish is preferred to support our diverse member base.

• Member and Community Focused: We are dedicated to making a positive impact on our Members and the communities we serve, going beyond financial services to enrich lives and foster growth.
• Supportive Environment: Join a collaborative, values-driven workplace that is always evolving. We support each other and work together to achieve our goals.
• Professional Growth: We offer numerous opportunities for training and advancement, helping you continuously develop and advance your skills.
• Empowerment: We empower our team members to make decisions and drive initiatives that help our Members achieve their financial goals. Your ideas and contributions are valued and encouraged.
• Community Involvement: Engage with your local community through various initiatives and events, making a tangible difference where you live and work. Be part of something bigger.

Responsible for assisting assigned Lake Area Mortgage Loan Officer in the origination of residential mortgage loans. Prepares loan application packages and necessary documentation as determined by the Lake Area Mortgage Loan Officer. Convey policies for extension of credit in accordance with Credit Union and secondary investor guidelines. Meet Mortgage Loan scheduling and documentation requirements, and production expectations as determined by the Lake Area Mortgage Sales Supervisor.

• Compensation: $25.96 - $29.07 per hour (candidates with significant related experience may be higher)
• Benefits: Royal is proud to take care of our team members and their families! In addition to our comprehensive medical, dental, and vision insurance plans, Royal offers a 5% 401k employer match, paid family and sick leave, vacation and sick time accruals, childcare reimbursement, tuition and student loan debt assistance, pet insurance, and much more!

• High School Diploma or Equivalent
• One (1) year of related experience working in a financial institution or other related sales/customer service position
• Must be bondable upon hire
• Valid Driver’s License and insured vehicle

• Mortgage Lending & Processing: Working knowledge of financial services, mortgage origination, and processing, including understanding loan programs, guidelines, and Downpayment Assistance Programs.
• Customer Service & Communication: Strong sense of Member service, excellent written and verbal communication skills, and ability to build professional relationships with Members, Realtors, and building professionals.
• Organization & Time Management: Excellent organizational and time management skills; able to coordinate multiple priorities, meet deadlines, and manage a high-volume workload.
• Analytical & Problem-Solving: Analytical and critical thinking skills to make decisions regarding complex daily work, resolve recurring problems, and ensure compliance with policies.
• Technical Proficiency & Adaptability: Proficient in using computers and various software packages; able to learn new technologies and adapt to changing processes and priorities.

• Experience working in Mortgage Origination or Processing
• Bi-Lingual (Spanish/English) communication skills, including interpreter

• Full-Time
  , working approximately 40 hours per week. Hours and shifts vary between 8am-6pm Monday through Friday
  , with additional hours as needed.

• Prior to starting a normal work schedule, new Royal team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging.
  • Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.