Genesys Cloud Architect

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This range is provided by TALENT Software Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$70.00/hr - $75.00/hr

Are you an experienced Sr Salesforce System Admin/Analyst with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Sr Salesforce System Admin/Analyst to work at their company in Reston, VA.

Position Summary: Candidate will serve as a Sr Salesforce System Admin/Analyst for a highly skilled and fast-moving CRM and Event Management team of Salesforce engineers, admins, and quality engineers, using Agile methods to facilitate team activities. As a Sr Salesforce System Admin/Analyst, the candidate will work across the product team to identify and resolve issues and roadblocks, facilitate team ceremonies and backlog management.

The candidate will complete declarative configuration in Salesforce Sales/Service Cloud. Candidate will also work with end users to provide end user support and resolve inquiries, facilitate new user group onboarding & training, facilitating UAT sessions across multiple teams. The candidate will have experience as both a Salesforce Admin (Sales and/or Service Cloud) as well as a business analyst (working with users to solve business needs with system capabilities).

Ideal career path ofa business analyst to a systems admin within a Salesforce environment. The ideal candidate will also have experience with the implementation of Agentforce features.

Primary Responsibilities/Accountabilities:

• Triage, monitor and resolve end user issues and inquiries including managing user support case queue to support 1700+ Salesforce users
• Participate in daily Team Scrum meetings, provide senior leadership with agile metrics that reflect the teams productivity and backlog burn down
• Participate in end-of-sprint retrospective meetings, maintaining a retrospective backlog and see that actions are worked off to completion
• Participate in development sprints and successfully complete declarative system configurations to enhance the Salesforce instance.
• Facilitate functional demos and UAT sessions
• Build positive team dynamics and relationships with customer/team staff;
• Identify and quickly comprehend complex project dependencies and in collaboration with cross-functional team members, resolve dependencies and blockers
• Monitor the transparency of the release vision
• Participate in commonly accepted better Agile/Scrum practices
• Remove impediments to deliver success through the proactive management of external dependencies, medium-to-high complexity team problem-solving and the development of new solutions or approaches to ongoing challenges
• Accountable for creating and maintaining the appropriate vehicles for open communication within the Scrum team
• Create and maintain a system, including business process flows and other required documentation artifacts
• In partnership with business unit stakeholder,s drive end user adoption through various change management and user support activities
• Partner with business unit stakeholders to support end user adoption through communication, change management planning and training
• Other Duties as assigned

Qualifications:

• Bachelor's and 5+ yearsof experience with application development lifecycle, infrastructure engineering, and application hosting; and experience with 3+ years as a business analyst
• 5+ years of Salesforce Sales Cloud and or Service Cloud Admin Experience
• Excellent problem-solving and analytical skills
• Excellent written and verbal communication skills
• Experience as part of an agile team
• Experience with utilizing Jira to manage work for the team
• Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the agile process
• Ability to manage the dependencies between team capacity, prioritization, software quality and committed deadlines
• Strong knowledge and certification in Agile methodology and framework
• Demonstrated experience overseeing multi-functional project teams including leading Agile scrum teams on complex, integrated platforms preferred
• Strong leadership, , and presentation skills with a firm sense of accountability, ownership for the end-to-end project lifecycle
• Preferred, but not required:
  Certified Scrum Master (CSM) and/or Agile Certified Practitioner

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Full-time

• Job function
  
  Information Technology and Analyst
• Industries Education

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