Manager, Global Field Service Technology

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Onsite Location(s):

Arden Hills, MN, US, 55112

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit
- High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

About the role:

As the Manager for Global Field Service Technology, you will provide leadership and oversight to a team supporting Boston Scientific’s Global Service Management System—an essential platform for our Field Service and Technical Service teams. Based in Arden Hills, MN, this role plays a critical part in our broader digital transformation, including our S4/HANA deployment, with a focus on optimizing the Service Max platform to drive field productivity, compliance, and business success.

At Boston Scientific, we value collaboration and synergy. This role follows a hybrid work model requiring employees to be in our local office at least three days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Lead a team of business analysts and specialists responsible for the Service Technology system, including Field Service transformation initiatives tied to our enterprise S4/HANA deployment.
• Drive system enhancements and support required changes in the Service Max-based system in collaboration with the Product Owner, enabling higher efficiency and effectiveness for Field Service Engineers, Technical Support staff, and related teams.
• Lead testing and change management efforts to ensure adoption of new system capabilities.
• Champion a LEAN mindset across the team, identifying and executing scalable, system‑based process improvements.
• Support compliance and quality efforts to proactively mitigate CAPAs and NCEPs.
• Provide coaching, guidance, and career development opportunities to team members.
• Foster a diverse and inclusive work environment where every team member can contribute fully to organizational goals.
• May oversee the activities and budget of one or more functional areas, divisions, or programs.
• Ensure compliance with company policies and applicable regulatory requirements.

Required qualifications:

• Minimum of 5 years’ experience in global service or technology operations, preferably within the Med Tech or regulated healthcare technology sector.
• Solid knowledge and experience with capital equipment systems supporting Field and Technical Service teams, with a strong emphasis on Service Max and  platforms.
• Strong understanding of Agile/Scrum methodologies and backlog management.
• Demonstrated leadership and influencing skills, including leading through ambiguity.
• Proven ability to drive organizational change and manage adoption across global teams.
• Excellent communication skills across all organizational levels.
• Experience in customer support, field service, or service operations domains.
• Ability to enable cross‑functional collaboration and problem‑solving.
• Minimum of 5–10% travel required, both domestic and international.

Preferred qualifications:

• Expertise with Service Max.
• Experience using JIRA, Confluence, and Microsoft Office tools.
• Familiarity with SAP S4/HANA integration.

Requisition

Minimum Salary: $99,100

Maximum Salary: $188,300

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see — will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or…