Customer Experience Manager

Customer Experience Manager

SALARY RANGE: $80,192 - $

At Noble, we believe the health of soil, plants, animals, and humans is one and indivisible. We believe in rebuilding healthy soils and helping producers maintain a strong bottom line. Through these two actions, we can transform degraded grazing lands across the United States, benefiting the environment and society as a whole.

Our focus is to help farmers and ranchers apply regenerative ranching principles to the nation’s 654 million acres of grazing lands. This monumental undertaking requires thousands of producers across the U.S. to overcome significant barriers and change their current practices to work with nature, not against it.

The Customer Experience team are the champions of customer centricity, bridging the organization’s brand, products and services and its customers’ needs, aspirations, and concerns. By tailoring customer interactions to meet each individual where they are on their journey, necessary information can be shared more effectively, in turn helping farmers and ranchers to triumph over the barriers and ultimately benefit all of society through their efforts.

As Customer Experience Manager, you will design and implement strategies that enhance the overall customer journey, ensuring every interaction delivers exceptional service, driving customer satisfaction, loyalty, and retention.

• A strong customer‑centric mindset, with a demonstrated ability to understand, empathize with, and anticipate customer needs across diverse backgrounds and experience levels.
• Experience managing customer interactions, including resolving escalated issues, analyzing feedback, and translating insights into actionable improvements that enhance satisfaction and loyalty.
• Proven skills in mapping and optimizing customer journeys, identifying friction points, and designing effective strategies to improve multi‑channel experiences (in‑person, digital, phone).
• Leadership experience, including mentoring and developing team members, setting clear expectations, fostering accountability, and cultivating a collaborative, trust‑based work environment.
• Strong analytical abilities, with experience using customer‑experience metrics and retention rates to evaluate performance and guide decision‑making.
• Excellent communication and relationship‑building skills, with the ability to collaborate effectively across departments and advocate for customer needs in product and service development.
• Knowledge of CRM systems, customer feedback tools, and ticketing platforms, with the ability to leverage technology to streamline processes and improve engagement.
• Strategic planning and organizational skills, including budgeting, staffing, and prioritizing resources to meet organizational goals efficiently.
• Problem‑solving and root‑cause analysis skills to identify underlying issues, prevent recurrence, and support continuous improvement.
• Adaptability and willingness to learn, staying informed about industry trends and best practices while pursuing ongoing professional growth.
• A passion for Noble’s mission, recognizing the role of customer experience in advancing regenerative ranching and supporting the success of farmers and ranchers.

• Leading others
  • Planning strategically for budgeting and staffing to ensure effective resource management. Modeling and ensuring compliance with organizational policies, procedures and workplace safety.
  • Guiding and supporting individual and team performance and development. Defining clear expectations to support and align individual, team and organizational goals.
  • Building trust among team members through effective communication and relationships. Cultivating a culture of productivity and efficiency through intentional practices that foster growth, accountability and execution.
• Driving customer experience initiatives
  • Mapping and analyzing the end‑to‑end customer journey to identify friction points and opportunities for improvement.
  • Developing and implementing strategies to enhance customer touchpoints across all channels (in‑person, digital, phone).
  • Establishing and maintaining customer service standards and protocols.…