Case Management Specialist_NE-AOK_-Social Services Department

Interviews applicants to determine eligibility for program enrollment based on established facility guidelines and requirements; conduct needs assessment, obtain pertinent information; refers applicants to other agencies if not appropriate for program.

Establishes unique comprehensive short/medium term program goals for eligible clients based on personality, decision-making abilities, mental capabilities, addiction history, family involvement, etc.; explains goals to client in a manner that is easily understood; consistently counsels client on ways to modify or stop negative behaviors while in the program.

Outsources clients to additional counseling resources if needed. Maintains awareness of progress with external case management professionals, working as a team to meet the holistic needs of the individual.

Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits, and other economic supports as well as professional resources that provide assistance in enhancing clients’ psychosocial well-being.

Meets regularly with clients to discuss/evaluate their progress, feelings, impressions, changes and personal growth/development; prepares accurate and up-to-date records documenting the same.

Facilitates individual/group discussion to ensure clients’ attitudes and motivations are progressing; redirects negativity, promotes self-awareness, provides appropriate encouragement.

Plans, coordinates, and/or facilitates life management, behavior modification, addiction-related (Celebrate Recovery), etc. classes to assist clients in obtaining skills that will enable them to functionally cope with their environment; obtains speakers and workshop presenters as needed.

Assists clients in locating/securing affordable housing; works closely with client and property manager to transition in the new housing; conducts home visitations when appropriate; ensures that client's living quarters are properly furnished and maintained; contacts appropriate person to facilitate needed repairs; coordinates routine inspections of living quarters and grounds.

Refers clients to appropriate Corps programs or other agencies based on clients’ needs and in accordance with their program plan.

Completes and articulates discharge plans to clients exiting the program.

Maintains awareness of the program requirements necessary to maintain existing funding; ensures that measurable outcomes correspond with requirements and makes adjustments to case management processes as necessary.

Analyzes statistical information and case outcomes to ensure that recidivism is not occurring on a regular basis; recommends and implements changes to program guidelines to reduce repetitive requests for service.

Prepares and maintains case records and logs on all assigned clients;…