Customer Service & E-Commerce Supervisor

Customer Service & E-Commerce Supervisor - Full Time

Base pay range: $17.50/hr - $30.20/hr

In this role you will support the Customer Service & E-Commerce programs, leading processes that enhance the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, program execution, and key performance metrics.

• Delivers outstanding customer experience and holds all Team Members accountable for outstanding customer service.
• Establishes clear expectations for balancing in‑store customer service and online order completion.
• Monitors in‑store and online customer flow; assigns tasks balancing all customer needs.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an efficient response to customer questions, requests, and/or concerns.
• Supports collaborative relationships with departmental leaders, store leadership, and 1P/3P partners (e.g., Amazon delivery drivers).
• Fosters a positive environment of teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members to sustain a high‑performing team and minimize turnover.
• Maintains cleanliness of work spaces, including staging areas and coolers.
• Secures equipment such as MSRs, phones, and currency counters.
• Identifies process improvement opportunities proactively.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

• Task management – balancing dynamic customer flows.
• Strong analytical skills to root‑cause underperformance.
• Excellent interpersonal, motivational, team‑building, and customer‑relationship skills.
• Positive, constructive teaching ability.
• Proficiency with email, Microsoft Office, and operations‑related applications.

• 12+ months retail experience.

• Must be able to lift 50 lbs.
• Stand/walk 6–8 hours in an 8‑hour workday.
• Hand use: single grasping, fine manipulation, pushing and pulling.
• Movements: bending, twisting, squatting, reaching.
• Exposure to FDA‑approved cleaning chemicals.
• Exposure to temperatures 90°
  
  F.
• Work in a wet and cold environment.
• Flexible schedule including nights, weekends, and holidays.
• Use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.

$17.50–$30.20 hourly, commensurate with experience. Whole Foods Market offers Whole Benefits, which may include health insurance, retirement plan benefits, a store discount, paid time off, and other benefit programs. Eligibility is determined under the terms of the applicable Whole Benefits plan at hire.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.