Patient Advisor Surgery

Position: Patient Advisor House Surgery)
Job summary

This vacancy is being advertised by One Wight Health (GP Federation) on behalf of Argyll House GP Surgery.

Argyll House Surgery will be the employer for this role.

Hours:

38.5 per week Salary:
Negotiable dependant on experience

Closing date - 04/09/2026 but may close earlier if adequate applications are received.

We are excited to be expanding
our existing team!

We are seeking a
self-motivated individual with excellent attention to detail. The successful
candidate must have exceptional people skills and an interest/background in healthcare experience preferred.

Main duties of the jobTo provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Experience using the patient records database, Systm One, is desirable but not essential as full training will be given.

About us Argyll House Surgery has been providing an excellent standard of medical care to thousands of patients in Ryde, Wootton Bridge and the surrounding villages for more than 25 years.

Our clinical team includes a fulltime GP, two part-time GPs, two practice nurses, two healthcare assistants a Clinical Pharmacist and two Physician associates. The administrative team of patient advisors, reception and secretarial staff is led by the Practice Manager and Admin Manager.

We run a full range of general practice services with special clinics for babies, pregnant women and patients with certain conditions. At the surgery we aim to treat all patients promptly, courteously and in complete confidence.

Argyll House Surgery offers a caring, friendly and professional service to all our patients and advises, supports and treats them equally, without discrimination.

CQCThe last CQC inspection in May 2018 rated the practice as Good.

Details Date posted
21 August 2026

Pay scheme

Other Salary
Depending on experience

Competitive rates for this role

Contract Permanent Working  pattern

Full-time

Reference numberE
0049-PA-AH-0926

Job locations

Argyll House Surgery
78 WEST STREETRydeIsle of WightPO
33 2QG
United Kingdom Job description

Job responsibilities

Reception Duties Receiving patients, consulting with members of practice team

Be able to cover all reception positions as necessary

Process appointment requests/future appointments from patients by telephone and in person.

Deal with patient visits/requests

Registrations of new patients - computer data entry and medical records (have knowledge of practice area)
Processing blood test requests and generating these for appointments as per GP request

Telephone

Have working knowledge of telephone/bleep system, during and after hours

Have a polite, friendly, approachable telephone manner

Experience dealing with difficult/agitated patients

Other Tasks Clear rooms after surgeries

Ensure building security

Any other tasks allocated by managers
Job description
Job responsibilities

Reception Duties Receiving patients, consulting with members of practice team

Be able to cover all reception positions as necessary

Process appointment requests/future appointments from patients by telephone and in person.

Deal with patient visits/requests

Registrations of new patients - computer data entry and medical records (have knowledge of practice area)
Processing blood test requests and generating these for appointments as per GP request

Telephone

Have working knowledge of telephone/bleep system, during and after hours

Have a polite, friendly, approachable telephone manner

Experience dealing with difficult/agitated patients

Other Tasks Clear rooms after surgeries

Ensure building security

Any other tasks allocated by managers

Person Specification

Qualifications

EssentialGCSE Grade A to C in English and Mathematics

Skills

Essential Excellent communication skills (Written and Oral). IT skills. Clear, polite telephone manner. Time Management and the ability to work to deadlines. Problem solving skills. Interpersonal skills.

Experience

Essential Experience in working within a Customer Service environment.

Experience of working with the general public.

Experience of reception work. Awareness of Data Protection Act and need for confidentiality of information. Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style. Attention to detail, able to work accurately, identifying errors quickly and easily.

Desirable Experience using Systm One (Primary Care IT System).

Experience of working within General Practice.
Person Specification

Qualifications

EssentialGCSE Grade A to C in English and Mathematics

Skills

Essential Excellent communication skills (Written and Oral). IT skills. Clear, polite telephone manner. Time Management and the ability to work to deadlines. Problem solving skills. Interpersonal skills.

Experience

Essential Experience in working within a Customer Service environment.

Experience of working with the general public.

Experience of reception work. Awareness of…