Care Coordinator Associate, Patient Enrollment Coordinator

Patient Enrollment Coordinator – Senior

The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices.

You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.

• Persuade prospective patients to enroll with One Medical Seniors
• Persuade unengaged patients to establish care and schedule first appointment
• Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
• Listening for indications of patient dissatisfaction and completing the outlined service recovery steps to help One Medical retain the patient
• Nurture leads with the One Medical Senior Brand through scheduled phone cadence
• Contact and convert assigned leads
• Schedule virtual and on-site doctor’s visits
• Document patient activity in  and our patient portal in a timely and accurate manner
• Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
• Manage large amounts of inbound and/or outbound calls in a timely manner
• Follow communication scripts when handling different topics
• Identify potential patients’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Occasionally handle established patient requests/complaints
• Occasionally collaborate with cross-functional teams to support during peak workflow periods
• Additional duties assigned by manager

• 2+ years experience in an inside sales role interacting with customers and/or complex customer service including health insurance verification, medical billing, or patient eligibility determination
• Outbound/inbound call experience
• Proven multitasking skills with the ability to handle multiple mediums of communication simultaneously including phone, email and chat while working in a fast‑paced environment
• Experience using  or similar CRM tools
• Strong customer service skills
• Dependability and adaptability
• Comfortable working occasional nights and weekends
• Demonstrates the ability to adapt to change by quickly adjusting to new priorities, processes, and environments while maintaining a high level of performance and effectiveness
• Possess passion, empathy and are mission driven:
  You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers
• Ability to attend and work in practice events a few times per quarter in the market you are located in, if applicable
• Fluency in Spanish is a plus
• Proficient with computers

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $33,400 per year in our lowest geographic market up to $71,400 per year in our highest geographic market, depending on location and job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign‑on payments and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.

For more information, visit  This position will remain posted until filled. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.