Process Improvement Consultant-Financial Services Facility Construction Program

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries.

Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.

Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions.

We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.

Turner & Townsend is seeking an experienced Process Improvement Consultant to support operational excellence and business transformation initiatives for a financial services client’s facility construction programs and projects. The successful candidate will work with stakeholders to identify improvement opportunities, optimize processes, enhance performance, and drive sustainable business outcomes.

The ideal candidate will possess strong analytical, problem-solving, and stakeholder management skills, with experience evaluating processes, implementing improvements, and supporting organizational change. Experience in construction project management within financial services is strongly recommended. This role requires collaboration across multidisciplinary teams to deliver efficient, scalable, and data-driven solutions that align with client and business objectives.

• Analyze current business processes and identify opportunities for operational improvement and efficiency.
• Facilitate process mapping, workflow analysis and improvement workshops.
• Develop and implement process improvement initiatives aligned with business objectives.
• Partner with stakeholders to gather requirements, evaluate solutions, and drive adoption of new processes.
• Monitor performance metrics and KPIs to measure improvement effectiveness and benefits realization.
• Support business transformation, continuous improvement, and organizational change initiatives.
• Prepare process documentation, recommendations, reports, and executive presentations.
• Identify risks, inefficiencies, and optimization opportunities across business operations.
• Collaborate with cross-functional teams to standardize processes and promote best practices.
• Contribute to knowledge sharing, lessons learned, and continuous improvement programs.

• Bach…