Guest Services Supervisor
Job in
Sedona, Coconino County, Arizona, 86339, USA
Listing for:
Enchantment Resort
Full Time
position
Listed on 2025-12-27
Job specializations:
-
Customer Service/HelpDesk
Event Manager / Planner, Customer Service Rep
-
Hospitality / Hotel / Catering
Event Manager / Planner, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 40000 - 50000 USD Yearly
USD
40000.00
50000.00
YEAR
Job Description & How to Apply Below
Location: SedonaAre you outgoing, energetic, passionate, and authentic? Enchantment Resort is the perfect spot for you! At Enchantment, we work together to create and deliver extraordinary experience for all guests and team members here at the resort. Our culture is fast-paced, collaborative, inclusive, engaging, and we have one of the best views you’ll ever find! Come join us!
Basic Function
Supervises daily functions of Guest Services agents
Work Performed
Supervise, train and schedule Front Desk staff, ensuring staff-to-occupancy is consistent with budgetEnsure consistency with proper check-in and check-out procedures by Guest Service AgentsEnsure proper communication with Housekeeping and other departmentsAddress all guest needs and requests; ensure Guest Service Agents are following throughReview daily checklists to ensure proper documentation, follow through of billing procedures and resort policiesReview daily emergency reports, log books, trace reports, etc.Review room rate reports to ensure any special requests are noted, upgrades are completed and vouchers are attachedEnsure proper cash procedures are followed and daily shift reports are closed at the Front DeskMaintain updated group information on resumes and in group information foldersProcess and maintain all group billing information, group masters, etc. to ensure a 3 day billing turn aroundCheck timesheets daily and assist with payroll approval and documentationEnsure proper documentation occurs for disciplinary counseling for Guest Service AgentsOther duties as assignedSupervision Exercised
Guest Service Agents
Supervision Received
Guest Services Manager
Responsibility & Authority
Responsible for daily operations of Front Desk to ensure optimum guest satisfaction and smooth internal accountingSupervise and assist with managing guest service operations including scheduling and payroll functions for Guest Services DepartmentMinimum Requirements
High school degree or equivalent. Prior guest service experience highly desired. Must have strong organizational skills, excellent written and verbal communication skills and be able to perform and prioritize multiple tasks with ease. Computer skills required. Strong guest and team member relations skills
Physical Requirements 5% Sitting
90% Walking, standing and bending
Lifting/Carrying up to 25 lbs.
Hearing and manual dexterity
Distance vision 1-3 feet
Ability to drive golf cart as necessary
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