PT - Office Clerk, Quartzsite Learning Center

Salary: $15.15 per hour

Summary of Function: Provides support services for students, staff, faculty, and the public of La Paz County.

• Serves Students. Assists in the enrollment process, financial aid, and in the handling of all confidential materials pertaining to AWC, ABE, ESOL/ELL/ELA student records.
• Provides general college and specific departmental information to staff, AWC, ABE, ESOL/ELL/ELA students, and the public on the phone, online, and in person. Answers phones, takes detailed messages, and transfers calls to the appropriate departments district-wide.
• Provides event support. Directs patrons to the event space; answers questions related to the event, including proper use of equipment; empties trash receptacles; submits event support communication logs as needed; ensures that event locations are properly locked, secured, and free of any attendees prior to leaving.
• Provides support services for AWC, ABE, ESOL/ELL/ELA students when in-person, remote, and with distance education courses and learning environments.
• Ensures that all areas of the assignment are cleaned, properly locked, and secured at the shift’s end.
• Participates in and successfully completes work-related training.
• Supports and participates in strategic planning initiatives and performs other duties as assigned.

• High School diploma or equivalent
• One year of experience working in customer service or working directly with the public, or working in a related field
• Applicants may indicate any additional language proficiencies in their application materials, including English/Spanish, as relevant to the position
• An equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved may be considered

• Arizona Driver's License or Equivalent

• Non-Exempt

• Part-time
• Up to 19 hours per week
• Work flexible schedule to meet the program, department, and/or institutional needs, which may include Fridays, nights, and/or weekends

• Knowledge of and ability to interpret, apply, and follow college policies and procedures
• Knowledge of or ability to maintain organizational structure, workflow, and operating procedures
• Skill in current technologies and word processing, database, presentation, and spreadsheet software, specifically Microsoft Office applications, Windows, college system platforms, software, and applications especially those specific to the department operations
• Knowledge of student support services, resources, and enrollment processes
• Knowledge of customer service practices and basic records management in a front-facing environment
• Skill and ability to be self-directed and to manage one’s own time
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in providing front-line customer service across in-person, phone, and virtual environments
• Skill in maintaining organized records and supporting office and event operations
• Ability to complete all departmental and/or institutional mandatory training or development
• Ability to organize, prioritize, follow multiple projects and tasks through to completion, with close attention to detail
• Ability to work independently and contribute to a collaborative team environment
• Ability to provide assistance in a professional and supportive manner
• Ability to communicate effectively, verbally, in writing, and in a public setting, and to relate to others in a professional manner
• Ability to be flexible and supportive, positively and proactively assimilate change in rapid growth environment
• Ability to maintain confidentiality of protected information and follow FERPA…