Customer Solutions Specialist- Offline

Service Fort Wayne,Indiana Addison,Illinois Plattsburgh,New York Litchfield Park,Arizona

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority . That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times.

We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

• Team member appreciation events and recognition programs
• Volunteer opportunities
• Casual dress code
• On-demand pay options:
  Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Service Elite Customer Experience Offline Specialist will partner with an E lite customer base to assist with pricing, quote generation, p arts identification, shipping, tracking , and returns . The Customer Experience Specialist will be part of an E lite group , always upholding Parts To wn’s high quality standards and going above and beyond by exceeding customer expectations every day.

Stellar communication skills and strong attention to detail are a must!

• Handle a high volume of inbound emails daily from an assigned account base of customers while delivering a top notch customer experience
• Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns
• Effectively collaborate with customers, manufacturers and internal teams to provide solutions

• You have 2 – 4 years of experience in a customer centric role (over the phone or face-to-face)
• You have been identified as the “go-to” team member in your current role with a proven track record of providing a superior customer experience
• You have the ability to empathize and provide account management style customer service through building stellar relationships
• You are h ungry for knowledge and desire to grow within a fast paced environment
• You have a quality, high speed internet connection at home
• You have a genuine positive, outgoing, team spirited, one-for-all personality
• You’re an all-star communicator and are proficient in English (both written and verbal). If you’re bilingual, that’s a plus!
• You can work a schedule of M-F 1 2 :00 PM – 9 :00 PM (EST) with flexibility to adjust to different hours as needed

Please note:

The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)!

Our team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is…