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PBX Operator *IN OFFICE

Job in Sedona, Coconino County, Arizona, 86339, USA

Listing for: Enchantment Resort

Full Time position
Listed on 2026-10-18

Job specializations:

Customer Service/HelpDesk
Customer Service Rep
Hospitality / Hotel / Catering
Customer Service Rep

Salary/Wage Range or Industry Benchmark: 21000 - 30000 USD Yearly USD 21000.00 30000.00 YEAR

Position: PBX Operator *IN OFFICE*
Location: Sedona

How you will enjoy your day

Provides professional, courteous telephone and radio service to both guests and employees. This position is on-site and is not remote.

Work Performed

Answers the telephone with appropriate greetings and transfers call to correct extension.

Takes messages accurately and logs them in Visual One.

Relay pertinent messages immediately to guests or staff.

Communicates with all departments via the telephone, email and/or radio.

Relays guest requests and problems to correct department and follows up.

Runs daily reports for PBX and other departments.

Records arrivals as noted by the Front Gate.

Notifies front desk of guest arrivals.

Completes guest request log with follow-up to all departments.

Logs all incoming packages on the package log.

Prepares key packets for 2nd shift.

Adheres to standards of property and standards of leading, triple A and Mobil.

Other duties as assigned.

Supervision Exercised

None

Supervision Received

Front Office Manager, Guest Services Manager and Resort Manager.

Responsibility & Authority

Provides courteous, friendly and helpful telephone service to all guests and employees.

Informs appropriate department of guest issues and follows up to ensure resolved.

Minimum Requirements

High school diploma or equivalent. Prefer prior PBX experience. Must have a good telephone voice and be detail oriented. Requires basic clerical skills, including filing, as well as knowledge of computer systems. Must have a basic knowledge of standard office machines. Ability to multi-task many priorities at one time.

Physical Requirements

Lifting Up to 20 Pounds
95% Sitting
5% Standing and walking
Excellent Hearing
Manual Dexterity
Must Read Computer Screen/LED Readout on Console from 1-3 Feet
Not Claustrophobic as will work in small space