Junior Chargeback Officer

About Planet

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.

We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.

Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.

Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.

Reporting to the Global Chargeback Manager, you will play a key role in supporting the daily management of chargebacks and ensuring accurate processing of acquirer reports. You’ll follow established procedures, liaise with card schemes and customers, and take ownership of resolving queries by collaborating across departments.

This position requires strong attention to detail, organizational skills, and the ability to work both independently and as part of a team. Flexibility and a proactive approach are essential to meet departmental targets and deliver high‑quality service in a fast‑paced, global environment.

• Assist with the daily management of Chargebacks and work as a key member of the Team.
• Follow set and agreed procedures to complete all daily tasks, in line with current and Industry best practice and service level agreements (SLA).
• Liaise with Card Schemes and Customers to handle queries.
• Take ownership of the resolution of issues/queries by interacting and communicating with other colleagues/ departments.
• Process and reconcile daily Acquirer Reports, as well as other reporting requirements, ensuring that the information is accurate.
• Demonstrate a willingness to be flexible in discharging other ad hoc duties and meeting the requirements of the Payments Team when required.
• Providing reports and analysis to Senior Management.
• Providing general administrative support and cover to other staff for planned and unplanned absences.
• Be proactive in achieving the targets of the Payments Department.
• Any other such duties that may be required of you.

• Computer Literate – comfortable working with excel.
• Work well within a team as well as on their own initiative.
• Strong numeric skills with an attention to detail.
• Strong Organisational skills.
• Good communication and interpersonal skills.
• Ability to prioritise work in order to meet deadlines.
• Must be able to communicate well and support key stakeholders and departments.
• Ability to be flexible within a fast growing global company.
• Quality focused with attention to detail.
• Proven time management and the ability to deliver to tight deadlines.
• Must display initiative and a common sense approach.
• Previous experience in a Chargeback Acquiring role is not essential.
• Third level qualification or experience within the financial services sector is advantageous, but not essential.

Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.

Come and grow your career in the most exciting, fast‑paced technology market, with a business that delivers feel‑good connected commerce. We would love to hear from you – Apply now.

At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.