Member Service Representative - Pinetop Branch

Overview

Pima Federal Credit Union of Tucson, AZ is looking to hire a full-time Member Service Representative. Our Member Service Representatives provide exceptional customer service, promote financial products and services, and act as the face of the credit union. This role supports members from start to finish in a collaborative, team-focused culture that emphasizes integrity and helping people.

• Process teller transactions, open and close accounts, update member information, conduct loan application interviews, process loan applications, fund loans, and present loan disclosures.
• Step into the teller line as needed to process banking transactions accurately and efficiently while maintaining a balanced cash drawer.
• Achieve individual and team sales goals and stay up-to-date on all credit union products and services.
• Promote financial products and services to meet members  needs and build rapport through active listening.

• High school diploma or equivalent
• One year of current financial institution experience as Teller or Member Service Representative OR two years of current sales, retail, or customer service experience with cash-handling responsibilities
• Intermediate-level proficiency with computers and software applications, including Microsoft Office (Word, Excel)
• Exceptional customer service skills
• Ability to offer solutions that meet members  needs
• Flexibility to travel to other branches on occasion
• Working knowledge of Symitar (Episys) is preferred
• Bilingual English/Spanish skills are preferred

In 1951, sixteen teachers pooled together $84 in deposits and founded our credit union with the common purpose of helping people. We are a not-for-profit financial cooperative focused on providing value to our members in the simplest way. We strive for meaningful relationships rather than transactions, and we are honored to have been recognized as a finalist in the Tucson Metro Chamber s Copper Cactus Awards for Best Place to Work in 2023.

• Insurance:
  Medical, dental, and vision with generous employer contributions
• 100% company-paid life insurance, short-term and long-term disability, and employee assistance program (EAP)
• Additional benefits such as two flexible spending accounts (FSA), critical illness insurance, accident coverage, and life insurance buy-up options
• Retirement: 401(k) plan with company match; 100% company-funded pension plan
• Generous paid time off and 11 paid holidays
• Tuition reimbursement; on-demand pay; access to one-on-one financial planning
• A wellness program and on-site car repair service

As a full-time employee, you would join Pima Federal s engaging culture with employee appreciation events and a healthy work-life balance. If this sounds like the next step in your financial industry career, apply now!

If you feel you are right for this position, please fill out our initial 3-minute, mobile-friendly application.